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The Digital Content Specialist for Chat Bot
Ref No.: 18-05809
Location: Roseland, New Jersey
Digital Content Specialist for Chat Bot using AI and Machine Learning

Roseland, NJ
2 Roles
6-12+ months

*Experience with Machine Learning required
Coaching and Training on online ChatBot provided

This role provides a terrific entry point for an individual interested in digital servicing.
Assists in the development and implementation of content on a chat bot. Will involve reading each of the interactions between the user and the chat bot to identify areas of improvement.
  • This position will be responsible for assisting in launching a new technology to assist its customers – an online chatbot.
  • The chatbot, which will greet customers on the website, will use artificial intelligence (AI) to interact with customers and resolve service issues.
  • The Digital Content Specialist role is designed to help "teach” the chatbot how to answer questions and resolve issues correctly.
  • The individuals in this role will read transcripts of the dialog between customers and the chatbot and determine the accuracy of the bot's responses, as well as recommend changes to the bot's responses.
  • The chatbot's programmers will rely on input from the Digital Content Specialists to program the chatbot to respond more accurately.
  • The Digital Content Specialists will be trained and receive ongoing coaching from service experts.
  • The Digital Content Specialists will also maintain a "playbook” of responses that can be used by others, and eventually begin to write content to solve new service issues, as the chatbot's role expands.
  • Will service as back up to Social Media Services
Required Experience
Should have Visio experience.
Experience with Machine Learning required

Must be able to interface the platform to program/enter data
Experience integrating APIs through working with result/data sets
Experience with process flows and the creation/updates of them
Professional writing and documentation
Experienced in a wide variety of apps including social media and mobile

Works under immediate supervision. Reports to a supervisor or manager.