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Build Master/Configuration Analyst - Salesforce
Ref No.: 18-05759
Location: St. Clairsville, Ohio
The Salesforce Build Master/Configuration Analyst will work closely with Product Managers and Senior Business Analysts to ensure the timely and effective delivery of Salesforce projects in a variety of industry contexts.
The Analyst is responsible for managing all aspects of Salesforce.com (SFDC) including data integrity, user training, system support, system administration and management, as well as customization and implementation of applications and/or 3rd party solutions. This role also includes collaborating with internal stakeholders to build solutions in SFDC that support business requirements and processes for continuous improvement.


Commitments:
Develop and drive excellence around code governance and deployment management
Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
Knowledgeable with force.com, sales cloud, service cloud
Identify, develop and deliver reports and dashboards
Create and manage all Salesforce.com reporting and dashboard functions
Monitor Salesforce.com usage for compliance
Maintain security for Salesforce.com data
Manage and coordinate source code management and deployment tasks
Interface with business analysts and technical staff and be responsible for delivering complete work products
Implement App Exchange platforms
Responsible for documenting design, providing estimates, performing unit and systems testing, and recording test results
Research integration issues and work closely with team members on operations and development staff
Research and development of new Salesforce.com prototypes and applications
Document best practices and operational procedures
Research and keep current on force.com technologies and communicates trends and future needs from a business perspective
Produce and improve overall documentation related to configuration and deployment of applications
Perform maintenance and troubleshooting of applications
Monitor Help Desk ticketing system and e-mail for incoming tickets and updates to existing tickets
Build client trust and respect, establish client relationships, and develop rapport with client
Participate and engage in all team meetings
Facilitate continuous improvement within the environment
Preferred Competencies:
Best practice code management and deployment strategies
3+ years of industry experience as a Salesforce.com configuration analyst or administrator
Salesforce Administrator certification required
Salesforce Developer certification highly preferred
Must have historical and proven knowledge and practical application of the Salesforce.com design, logic rules and execution of Salesforce.com configuration changes
Experience with database software, Platform as a Service solutions
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce.com
Ability to work on multiple tasks and deliver results with aggressive timelines
Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Skype, face-to-face)
Ability to speak and write English fluently, and can produce high quality technical documentation and analysis
Take initiative to recommend process improvements and demonstrate creative thinking
Demonstrate self-motivation and the ability to grasp concepts quickly
Demonstrate sharp, analytical, problem solving, and decision making skills
Knowledge of related applications, relational databases, and web technology
Knowledge of Agile methodologies
Experience with Help Desk Ticketing systems


NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.