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Field Support Technician
Ref No.: 18-05600
Location: Reston, Virginia
Field Support Tech
12 month contract role
NYC


Up to 20% travel outside of assigned metro area required


Project Overview:

The Metro Field Support Technician will provide support to all assigned locations, including data centers and Points of Presence (POPs), including physical site services as described below.
They will coordinate with Network Teams as well as local vendors for installation, repair, and maintenance activities as necessary.

Overall Responsibilities:
  • Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.
  • Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.
  • Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.
  • Manage local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.
  • Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.
  • Perform site surveys in support of network builds, augments, or decommissions.
  • Assist in coordinating site access, equipment staging, and other tasks

Top 3 Daily Responsibilities:
  • Maintain the highest quality standards in all assigned data center locations and remote points of presence (POPs).
  • Perform physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.
  • Perform card adds or replacements, software upgrades, and associated testing.

Required Skills:
  • Extensive knowledge of Data Center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
  • A minimum of 3 years experience installing, testing, troubleshooting, and commissioning a wide variety of telecom/network equipment, including DWDM, and a myriad of routers and switches, as well as all associated fiber and space/power infrastructure in POP or DC environments.
  • Expertise with all telecommunications testing equipment from scopes and sources and power meters to the different OTDR, BER, and IP capable test sets Knowledge of all optical testing standards across all transport protocols and bandwidths
  • Must know what good looks like - running, dressing, cleaning, scoping/testing, labeling, racking, stacking, and general neatness within a data center environment.
  • Complete understanding of all data center site safety standards.
  • Experience and ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
  • Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
  • Experience with logical inventories like Netcracker or Granite, and the ability to read fiber or duct tables, CAD drawings, and blueprints required.
  • Competence with spreadsheets, workflow and project management applications, and administrative software applications a must

Nice to have Skills (not required):
  • OSHA certifications highly preferred
  • Experience with state and local regulatory standards, procedures, and permitting requirements preferred.
  • Contractor management experience preferred.
  • Union contractor experience preferred in metros where unions are prevalent. <>



NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.