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IT Support Analyst - Level 1
Ref No.: 18-05300
Location: Warrenville, Illinois
Essential Functions\Experience
  • Responds to requests for technical assistance in person, via phone, and electronically
  • Diagnoses and resolves technical hardware and software issues
  • Escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team.
  • Troubleshoots IT related problems of application software, PC's, laptops, and printers
  • Strong knowledge of Windows XP, Windows 7, Windows 8
  • Knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Experience with wireless network support, VPN, remote support
  • Use of incident tracking and problem reporting tool
  • Experience in hardware/software upgrades and troubleshooting
  • Basic knowledge of Active Directory administration
  • Ability to learn and support new applications
  • Ability to read computer instructions / documentation and comprehend procedural directions
  • Ability to install and configure new hardware including drivers, software, and peripherals