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Technical Application Support Specialist
Ref No.: 18-05090
Location: Salt Lake City, Utah
Act as a key point of contact for operations & development teams to resolve business critical issues.
Develop deep understanding of proprietary financial applications. Actively participate in Business Continuity Planning (BCP) activities. Scripting repeat support tasks to reduce risk and bring efficiency

Job Level Specific Duties:
•Analyze and resolve application issues
•Identify defects, discrepancies, and trends by ways of code debugging or log analysis
•Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
•Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
•Adopt various tools developed by Client Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
•Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them
•Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
•Actively participate in Change management process with view to manage risk in production environment
•Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
•Develop reports that provide trending statistics to track and manage application health and support service performance
•Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

The ideal candidate will possess:
•Exceptional system / technical analysis
•Minimum of three years of application support experience (Production / User)
•Minimum two years development experience with Java.
•Minimum two years developoment experience with Databases
•Strong knowledge of the UNIX/Linux Operating system: shells, file systems, symbolic links, process management, etc.
•Strong problem solving skills, ability to infer from previous examples, willingness to understand how an application is put together.
•Excellent communication skills
•Proven development/support experience in large-scale, enterprise-style financial services applications
•Collaborating with end users to identify needs and opportunities for improved user interface
•Ability to work collaboratively in a geographically distributed team environment
•Familiarity with industry best practices around user experience theories and methodologies
•Experience in the Financial Service Industry
Minimum Education and Certifications
•Bachelor's degree (U.S. or equivalent) in Computer Science, Computer Engineering, Information Technology or a related field with 3 years of software development / production support experience



NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.