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Mobile IT Support
Ref No.: 18-04926
Location: New York, New York
Mobile IT Support
6 mo - 1 year + possible extension or right to hire
NYC and Knoxville, TN


Essential Job Functions:
• Configure and troubleshoot multiple mobile devices, including but not limited to: iPads, Playbooks, smart phones, and other Android devices
• Document configuration changes, FAQs, and solutions to resolved issues
• Install, troubleshoot, configure, and document changes required to make identified IFC applications to work in the mobile device environment
• Troubleshoot, and provide work-arounds and permanent fixes to issues identified in the mobile device environment
• Resolve remedy tickets opened on mobile devices
• Serve as an engineer / subject matter expert point of contact for the Help Desk, application owners, and tier-3 support teams on issues related to the mobile device environment
• Participate in projects related to the mobile device environment, such as assessment, deployment, and implementation of hardware and software upgrades and procedures
• Deliver training sessions to the IT community on new systems, as well as end-users, and on tips and tricks related to the mobile device environment
• Work closely with ITS engineers in development and release of enterprise mobile device solutions for user community
• Plan for obsolescence and decommissioning of Mobile devices in the environment
• Participate in defining standards, technology selections, and security standards
• Provide mobile technology monitoring, revised standards, and preferred vendor/product lists
• Provide / generate comprehensive reports and metrics for monitoring of services
• Issue Quarterly Mobile Services newsletters and Update Mobile Services website

Educational Qualifications and Experience:
• Role Specific Experience: 2+ years of experience in supporting mobile device environment
• In-depth experience in supporting iPhone and other mobile devices
• Experience in supporting iOS
• Experience in using Remedy ARS


Certification Requirements: None specified
Required Skills/Abilities:

• In depth knowledge and experience in Mobile device configuration, software installations, and troubleshooting.
• In-depth experience in utilizing and maintaining Boxtone and Mobile iron
• In-depth understanding of BES as it pertains to mobile device support
• Excellent client management
• Excellent verbal and written communication skills
• Good knowledge of project management
• Knowledge of Android OS and mobile application development


NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.