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Senior Engineer Office 365
Ref No.: 18-04879
Location: Dallas, Texas

Required experience:
  • 4 to 7+ years’ experience in working in a corporate environment with 4 years or more years’ experience working with Exchange 2010/2013/2016; SMTP Internet mail; monitoring and reporting; Active Directory
  • Expertise in the Exchange 2010/ 2013 /2016 administration - end to end
  • Expertise in Identity Management systems such as Active Directory, ADFS, Group policies, Virtual directories and strong authentication.
  • Expertise in Office365 components such as exchange on-line, teams, MFA, Jammer, Sharepoint on-line, AADsync and Groups.
  • Bachelor's degree in engineering, computer science, software engineering or a related technical field.
  • Knowledge of the Windows Server (2012/2016) platform
  • Knowledge of IAAS components of Azure and Azure AD
  • Knowledge of the following products: Proofpoint SPAM filtering, PowerShell, Microsoft System Centre Operations Manager, ITIL/Service Management, Symantec MS, Microsoft Lync.
  • Experience with 3rd-party load balancers, reverse proxy devices, and SQL Server
  • Experience of working in a Multicultural environment and virtual teams
Operational:
  • Contribute to the operational steady state
  • Serve as the escalation level support for problem analysis and resolution:
  • Management of operational issues
  • Management of small projects to enhance the environment
  • Ensure quality of service
  • Escalation point for providing 24*7 support
Leadership:
  • Act as a subject matter expert for Messaging, Identity management and Office365 products
  • Work with outsource providers and development teams to provide guidance to meet quality expectations
  • Financial:
  • Deliver input for budget proposals
  • Find opportunities to align and reduce costs
  • Project Management:
  • Act as the technical member in production projects
  • Full Project responsibility in internal projects
  • Report on project progress to leadership
Accountability:
  • Takes firm and decisive action when a situation requires intervention
  • Makes decisions independently, without unnecessarily referring to others and with minimal management supervision
Drive and Resilience:
  • Shows and instills enthusiasm in others to achieve desired results
  • Encourages others to maintain a consistent and steady motivation or pace
Building Relationships:
  • Consults others regularly on matters relevant to them
  • Celebrates success at work appropriately
  • Balances a concern for tasks with consideration for others
Problem solving:
  • Initiates smarter ways of working by making improvements to processes and looking for efficiency enhancements
  • Provides clear rationale and supporting data to justify recommended solutions
  • Considers the practicalities and costs involved when proposing a solution to a problem
  • Identifies and assigns roles and responsibilities so that the best service possible is delivered to the client
  • Monitors and evaluates multiple or complex projects regularly to check how they are proceeding against deadlines and budget
  • Prioritizes issues by using clear project management principles
  • Manages conflicting demands and priorities
  • Manages client expectations over level and speed of service
Required Skills:
  • Pro-active and high level of creativity and problem-solving mentality
  • Excellent communication skills and effective team player
  • Experience with working in virtual teams that are geographically dispersed
  • Experience working in a global environment preferred
  • Proactive nature. A bias towards action.
  • Excellent documentation skills and Ability to effectively present information to all management layers
Other Requirements:
Dallas office preffered, but working virtually can be considered.
Must be able to travel internationally