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Facet Configuration Analyst
Ref No.: 18-04852
Location: Durham, North Carolina
Facets Configuration Analyst
Location: Durham NC, Onsite Only
Duration: 6 - 12 + month contract

  • Under general supervision and utilizing solid functional/technical area knowledge of relevant systems/applications, the incumbent defines, evaluates, and validates requirements, business functional design, and technical design for small to moderately complex business issues within their domain areas.
  • They act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impacts.
  • Supports IT with problem resolution, testing, software upgrades and related projects as needed.
  • Technical Support/Business Expertise Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
  • Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment.
  • Provide ongoing user support for ad hoc questions, inquiries, and service requests.
  • Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
Issue Resolution
  • Resolve medium, moderately complex production issues by: Performing initial triage for severity and business impact of system/application failures.
  • Troubleshooting and analyzing to determine root cause of issues
  • Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
  • Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.
  • Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
Project/Program Support
  • Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
  • May act as Business Lead/Coordinator on moderate single area/department projects.
  • Business Testing Coordinate testing plans with Business area and IT Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements
  • Document and may, in some cases, execute test plans and scenarios Analyze and verify testing results for accuracy, relevance and completeness
  • Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
  • Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.
System Configuration
  • Configure and maintain moderately critical system tables and data elements across multiple system environments
  • Analyze, develop and implement configuration changes to improve system performance and user efficiency
  • Monitor configuration for accuracy and compliance to change control processes.
Hiring Requirements
  • Undergraduate degree with 2 years application/systems analysis experience (i.e. testing, project
  • team work related to system functionality/process development).
  • If no degree, 4 years application/systems analysis experience or 6 years experience in relevant
  • business function developing strong technical skills with associated applications/systems
  • Some knowledge or experience with automated tools to perform analysis and reporting (i.e.
  • Business Objects, query writing) is required.

Hiring Preferences:
  • Visual Design tools knowledge/skills preferred.
  • Familiarity with health care industry is preferred
  • Some project coordination skills with ability to lead smaller project teams
  • Ability to read, interpret and apply technical specifications
  • Commitment to excellent customer service.ocus on accuracy and attention to detail.
  • Strong oral and written communication skills.
  • Ability to work in cross-functional project teams and independently.
  • Strong analytical and problem-solving skills, including ability to interpret and effectively present quantitative data.
  • Ability to manage multiple priorities and meet deadlines.
  • Process focused
  • Solid PC skills with MS Word, Excel and Powerpoint