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Client Field Technical Service Associate
Ref No.: 18-04522
Location: Schaumburg, Illinois
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Role Responsibilities
– Assists users in solving problems using available hardware and software tools
– Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals. Installs and supports both hardware and software components for user groups
– Performs preventive maintenance, test and repair of equipment
– Evaluates system configuration and software to ensure effective use of hardware resources. Addresses and resolves hardware, software and customer issues
– Engages users to determine their potential future business requirements.
- Provides positive customer experience with each customer interaction
– Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems
– Provides technical support and training to personal computer and PC network users
- 1 to 2 years of relevant experience or equivalent combination of education and work experience
– Strong ability to develop business relationships and communicate effectively with the user community
– Strong troubleshooting skills, A-Plus (A+) Certification a must
– Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment Preferences
– MCP, MCSE, CNE or Network certification is a plus