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Help Desk Analyst
Ref No.: 18-03813
Location: Bethlehem, Pennsylvania
Job Title: Help Desk Analyst
Duration: 12+ months
Location: Bethlehem, PA
Onsite: Yes
Remote: No
 
Responsibilities:
  • Solve hardware/software issues on laptops/desktops/tablets
  • Support Audio/Video
  • Walk up service requests
  • BYOD support
  • MacBook, Surface Pro's, Lenovo, HP, iPad, iPhone, Samsung
  • Mobile phone applications for corporate emails (Intune)
  • Asset Management - Altiris
  • Windows 10 deployments
  • Active Directory - Computer management
  • McAfee unlocking computers
  • Symantec updates
     
Requirements:
 
General:
  • Must have 5+ years of experience
  • Motivated technician with proven troubleshooting skills
  • Proven customer service skills
  • Must have excellent written and verbal communication skills
  • Must be able to effectively multi-task and work in a dynamic, fast-paced team environment
  • Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service
  • Familiarity with workgroup and domain environments
 
Workstation:
  • Minimum of 3 years of hands on experience with workstation hardware, including assembly, troubleshooting and components replacement
  • Minimum of 3 years of hands on experience with installation, configuration and troubleshooting Windows operating systems
  • Minimum of 3 years of hands on experience with installing, configuring and troubleshooting MS office, IE, Symantec, McAfee
 
 Required Skills/ Experience:
  • MS Windows
  • MS Office
  • Symantec Anti-virus
  • McAfee DLP
  • Service Now
  • Altiris
 
 
Contractor Benefits*
 
Medical
Dental
Vision
401(k)
 
*benefits are available only to W2 Contractors
 
Who is NTT Data?
 
NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.