UC and UCCE support
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UC and UCCE support
Ref No.: 18-03630
Location: calgary, Alberta
  1. Incident Management for all Tier 2/3 issues
  2. P3 (single user) incident resolution for UCCE only
  3. Monitoring of our systems for up time and incident proactive response
  4. Engage vendor for Incident Resolution as required until resolved
  5. Provide management updates on long running P1/P2 incidents
  6. Provide root cause analysis on all P1/P2 issues
  7. Monthly reboots and smoke testing after Shaw infrastructure patching (set on a preset schedule after hours)
  8. 24 x 7 incident response for P1/P2
  9. Will set SLA's
  10. P3 (single user) requests for UCCE
  11. Operational activities... to be documented, see attached as starting point
  12. Software maintenance, minor upgrades to Cisco and third party applications to keep current
  13. Change control and incident / request tracking through ServiceNow
  14. Project initiatives as required (IE new office setups, major version upgrades, new application add on's ), not predetermined work


NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.