Technical Documentation Specialist
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Technical Documentation Specialist
Ref No.: 18-03518
Location: New York City, New York
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Responsibilities:
  • Create and maintain application support documentation for the Wealth Management End User Services' consumers
  • Maintain both technical and non-technical collateral repositories
  • Interview technical experts to maintain training and support collateral
  • Enforce quality standards to the creation, maintenance, and reporting of collateral Support both technical and non-technical inquiries surrounding support models Contribution to vendor and employee educational efforts
  • Action requests for new support collateral, as well as feedback on existing
Qualifications:
  • Bachelors degree - Experience as a Technology liasion professional
  • Experience in interviewing technologists and documenting system support
  • Experience in Service Desk and/or Customer Service is a plus
  • Ability to work independenly, as well as in a team structure
  • Proficiency with Microsoft Office 2016 applications, Microsoft Office 365 applications, and the Windows 2010 Operating System
  • Demonstrate flexibility and agility pivoting to priority task assignments
  • Experience in SharePoint is desired
  • Experience in the financial industry is a plus
  • Proficiency in ServiceNow is a plus