Previous Job
Previous
Field Technician Specialist
Ref No.: 18-03482
Location: Atlanta, Georgia
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Responsiblites:
  • Onsite IT owner responsible for but, not limited to BF, DSS, IMAC, Refresh,
  • Project oversight and status reports, and Vendor Management. –
  • Responds to customer technical problems/issues related to various OEM hardware and software platforms 
  • Assists customers by diagnosing problems and providing resolutions for technical issues  Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
  • Installs OS and software applications 
  • Performs PC, laptop, and printer moves and installations
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions 
  • Identifies and provides input on unique or recurring customer problems
  • Remains knowledgeable of current industry products and technologies 
  • Focuses on delivering a positive customer experience according to NTT Data standards  Monitors and tracks issues to ensure accurate resolution 
  • Reviews and distribute pertinent cross-functional information 
  • Collaborates with and supports peers in resolving technical issues
  • Solves problems for customers with challenging expectations –
  • Maintains/builds relationships with other groups that impact delivery of Technical Support  Participates with managers to determine focus areas for technical improvements. 
  • Excels at recognizing internal and external customer's needs and expectations
  • Learns the full range of technology, products, and services and is able to identify how these products and services align to customer needs
  • Explains technical, industry, and market facts to position NTT Data as a competitive solution 
  • Cooperates and collaborates with colleagues, cross-functionally, to support NTT Data's Strategy