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I-Series Support Technical Consultant
Ref No.: 18-03479
Location: Durham, North Carolina
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

- Supporting all I-Series jobs and jobstreams - Diagnoses and resolves problems using advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs. - Performs troubleshooting: - * Ticket and workload management utilizing customer provided ticketing system. * 24x7 On-call rotation * Identifies potential issues and takes corrective action to restore produstion failures * Provides technical feedback on technical process issues to improve overall service delivery * Works independently with attention to details, processes and procedures. * Skilled specialist who completes tasks in resourceful and effective ways * Works on assignments requiring considerable good judgment and initiative; understands implications of work and makes recommendations for solution