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Desktop Support Associate
Ref No.: 18-03477
Location: Nashville, Tennessee
Job Title: Desktop Support Technician
Location: Nashville, TN
Duration: 24 Months

  • Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
  • Performs basic trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
  • Strives to meet all Client SLAs & Customer Satisfaction Goals.
  • Escalate to B2 / B3 Desktop Support Site Lead on issues that impact a Client End User
  • When required provides onsite shadowing to Dell Program Field Service Team.
  • Basic installation and configuration of technical products.
  • Follows predefined procedures and tasks in everyday activities.
  • Work is regularly reviewed by a more senior level technical specialist.
  • 2-4 year experience in servicing/deploying computer equipment
  • Must have proven customer service background.
  • Individual will be knowledgeable of Windows operating system environment.
  • Able to comprehend and follow verbal and written technical instructions and scripts.
  • Qualified resources should have A+ certification or equivalent skill set. Basic Windows troubleshooting will be involved.
  • Ability to receive calls during the normal business day and after hours
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Good verbal and written communication skills
  • Excellent interpersonal skills and ability to work collaboratively in a team environment.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.