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Associate GBO Business Support
Ref No.: 18-03397
Location: Woodcliff Lake, New Jersey
NTT DATA, Inc., a top 10 global IT services company, has an immediate need for an
Global Business Operations Associate to support our client in Woodcliff Lakes, NJ
To apply for this position, please follow the link below or send your resume directly to For more information please call Melissa Torrisi at
Global Business Ops #: 8204211
6+ months
  • Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application, with occasional extended support during nights/weekends/holidays as needed:
    Provide assistance to professionals by answering Global Support business inquiries via an Outlook mailbox
  • Perform daily tasks and processes to support the ongoing use of multiple global risk applications
    ServiceNow ticket reporting
    Production issues management tracking
    Individual who can work independently, interact with all levels of management, and as part of the team.
  • Work with the BPHD Manager and GBO Risk & Regulatory Process Leads to analyze, execute and support business requirements.
    Continuously monitor system for data integrity and defects and work with the Risk & Regulatory
  • Process Leads and ITS teams to resolve issues.
    Provide suggestions on process improvements and application enhancements based on mailbox demand and trends
  • Help manage data integrity processes to ensure quality over current data.
    Oversee modifications and general troubleshooting of the applications, and proactively anticipate and resolve potential issues regarding how those would affect the data in the system or even how the data would be presented with the modifications in place.
    Perform special projects as requested by management.
  • Perform User Acceptance Testing and report findings to the Risk & Regulatory Process Leads and ITS teams in preparation for application releases and the new inquiries the team will need to answer once enhancements go live
  • Develop and maintain processes and become a subject matter expert of the team's main processes and controls
  • Should possess the ability to handle multiple projects and/or tasks simultaneously.
  • Train and coach new team members and check on their learning progress
  • Create and maintain team documentation and collaboration site
  • Utilize several data resources, specifically Bloomberg, Thomson Reuters, and Moody’s, to research and analyze corporate structures, entities, and securities.
  • Write and perform complex database queries as a means of increasing departmental efficiency.
  • Answer inquiries coming into the Global mailbox
  • Working with Risk & Regulatory Process Leads analyze, execute and support business requirements
  • Develop and maintain processes
  • Train and assist in coaching new team members
  • Must have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data.
  • Candidate must possess excellent organizational skills with attention to detail.
  • Ability to prioritize and facilitate assignments with minimal supervision
  • Strong oral and written communication skills.
  • Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and ITS management/staff.
  • Good interpersonal skills with demonstrated success in dealing with diverse functional teams
  • Research & Troubleshooting Skills – detail oriented
  • Posses a high level of motivation with a strong commitment to customer service and continuous improvement.
  • Ability to handle multiple tasks and support special project needs
    Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access.
  • Familiarity with data research tools, specifically Bloomberg, Thomson Reuters, and Moody’s
  • Familiarity with HTML and SQL
  • Big 4 experience is a plus
NTT DATA is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services.  NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We're part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.