Previous Job
Previous
Field Service Technician
Ref No.: 18-03038
Location: Thousand Oaks, California
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.


2-4 year experience in servicing/deploying computer equipment
Must have proven customer service background.
Individual will be knowledgeable of Windows operating system environment.
Able to comprehend and follow verbal and written technical instructions and scripts.

Qualifications
  • Qualified resources should have A+ certification or equivalent skill set; basic Windows troubleshooting will be involved.
  • Certification in various hardware platforms may optionally be required for servicing hardware issues.
  • Individual must have ability to receive calls during the normal business day and after hours.
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment
  • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.
  • Excellent interpersonal skills and ability to work collaboratively in a team environment. The individual must have proven customer service background.
  • Individual will be knowledgeable of Windows Operating System environment.
  • Must be able to comprehend and follow verbal and written technical instructions and scripts.
  • Good verbal and written communication skills are required.
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments.
  • Excellent interpersonal skills and ability to work collaboratively in a team environment. Basic customer interaction skills.
  • Travel: This position does not require travel
Education: 1 year of related industry experience with High School Diploma or equivalency