Previous Job
Sr. Facilitator - Capital Markets
Ref No.: 18-03022
Location: toronto, Ontario
Job Title: Sr. Facilitator – Capital Markets
Duration: 1 year
Location: Toronto

Lead facilitation of most complex leadership and capability learning and development solutions as well as act as a specialized subject matter expert at the program and function level. Contribute to the development of the facilitation function through train-the-trainer programs, mentoring and coaching.


• Facilitate timely, high quality consistent, creative, leading edge learning solutions for most complex and multi business/organization wide facilitated solutions through multiple delivery approaches that positively impact business and bank metrics
• Facilitate more strategic conversations with leaders at multiple levels, with less prescriptive content, using facilitation and adult learning expertise to structure and facilitate these interactions

• Proactively look for ways to enhance learner experience and engagement
• Actively support greater use of virtual and other technologies to create greater efficiency and learner access, particularly to more geographically remote business groups
• Create a safe space for learners to express new ideas and concepts, try out new skills, seek and give feedback and coaching, while using adult learning expertise to drive learners to take ownership of their learning and the learning experience
• Demonstrate effective, polished and professional delivery, presentation and facilitation skills to audiences
• Ensure business relevancy, 'make meaning' for learners and business representatives, ensure learner engagement and capability build by actively participating in the business environment and operations
• Complete facilitation and coaching observations and action plans in partnership with delivery manager to ensure effectiveness of resources and to build capability development plans
• Lead partnerships with relevant internal and external stakeholders/ committees/ boards etc. to provide consultation and advice on learning programs, strategies, options and assessments for special initiatives and broad business changes
• Provide input, counsel and advice on the design and development of new and maintenance of existing programs in partnership with design/development, program evaluation and management, to ensure the end-user and facilitator perspective is reflected
• Take on strategic planning and key leadership facilitation engagements, aligned to strategic business priorities; Providing expert quality facilitation of strategic facilitation sessions
• Contribute to the end-to-end advancement of facilitator capability across TDBG through involvement in communities of practice, peer coaching, mentoring, and participation in Train-the-Trainer and up-skilling programs to support the development and advancement of the facilitation practice for the organization
• Consult, coach and partner with senior leaders who deliver program content to enable readiness, capability and comfort in the classroom environment


• Complete all required scorecard and roster accountabilities in a timely way for people managers, to be able to assess their resource utilization and maintain a low level of time spent on administrative activities
• Consistently demonstrate and exemplify best practices in the areas of facilitation and training delivery, including virtual delivery and is a role model and mentor for newer and more junior facilitators

• Ensure consistent alignment to overall L&D maintenance strategy as it relates to facilitation
• Consistently demonstrate knowledge and practice of effective adult education principles - problem solving techniques, discussion leading, effective questioning and conflict resolution
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite


• Highly seasoned professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas interacting at the highest level of the organization
• The highest level facilitation role, focused on structuring learning, encouraging dialogue, making meaning, forging connections and overall managing the 'way' content is learnt; minimum focus on delivery of prescribed content

• Deliver learning solutions to more senior groups which could include executives; deliver to very large groups, both independently or as a part of a group of facilitators
• Deliver the content required as per the program plan, however take more than one path to achieve learning objectives depending on audience and other considerations
• Integrate knowledge of the enterprise's overarching strategy in developing solutions across multiple functions or operations
• Interpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Act as a technical expert / lead integrating cross-function understanding within their own field of specialty
• May facilitate discussions in business strategy planning meetings; formulating the context and driving discussions, structuring the sessions towards achievement of the overarching outcome
Typically reports to a Senior Manager / Executive
• Advanced knowledge of training delivery and facilitation, both in person and through virtual delivery
• Knowledge of current and emerging competitor and market trends
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Skill in mentoring and coaching others
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion
• Ability to communicate effectively in both oral and written form including strong presentation/platform skills
• Ability to work collaboratively and build relationships across teams and functions
• Ability to think strategically and possess strong business acumen
• Ability to exercise sound judgement in making decisions
• Skill in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
Ability to handle confidential information with discretion

• Undergraduate degree
• 10+ years of relevant experience
• People manager experience is required
• Relevant Learning & Development certification is an asset


1.) Previous Facilitation experience within the Capital Markets with experience presenting to Sr. Leadership – 8+ years
2.) Previous experience facilitating Technical content or to a Technical audience – 8+ years
3.) Previous experience facilitating leadership and people management content
4.) Certified Coach and related experience – 10 + years


1.) ability to Travel international (US, UK, CAD) **not a for sure
2.) Learning & Development Content Design, Modification, Creation experience – 7+ years