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Desktop Technical Senior Analyst
Ref No.: 18-02935
Location: Dallas, Texas
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Role Responsibilities: -Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. -Serves as company liaison with customer on administrative and technical matters -Provide level 1 technical support and incident management service desk functions -Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals -Installs, maintains and optimizes desktop /notebook configurations at customer sites -Diagnoses and resolves product performance problems -Performs maintenance and repair services -Instructs customers in the operation and maintenance of the system Requirements: -3-5 years of desktop support, customer support and/or helpdesk experience -2-4 years of experience with Microsoft Operating Systems -Experience with end-user support process for desktops and laptops (first-call resolution, problem tracking via automated, prioritize work request) -Familiar with HP printer management, including physical replacement, network programming and device set up (ability to lift at least 25lbs) -Working knowledge of Windows, Active Directory, Terminal Servers, Group Policy and/or related technologies -Office productivity applications, email clients, Citrix clients and various other applications