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At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
Day to Day job Duties: (what this person will do on a daily/weekly basis) Support SAP ECC and related software. Knowledge of Sales and Distribution techniques, methods, and tools. Subject matter best practices. Knowledge of SAP reporting capabilities. Develop IT and end-user documentation for processes and procedures. Participate in Service Desk function to resolve user related support calls. Prepare and execute test plans for new functionality. Publish communication related to the deployment of new functionality. Translate user requests into user requirements and program specifications. Work with Enterprise Shared Services and programmers to assure compliance to program specifications Develop training outlines for end-users and collaborate with documentation specialists Liaise with Divisional Management to understand direction within their functional area of responsibility Monitor compliance with Service Level Agreements for site. Support business initiatives utilizing Project Management expertise. Maintain security in compliance with client's Security directives. Ensure compliance to Client's IT Policies and Guidelines. Gather user requirements to develop solutions and alternatives. Critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs. Translate high-level information into details as well as summarize detailed information. Communicate and collaborate with users to analyze information needs and functional requirements. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Work with users to define concepts under direction of project leaders. Serve as the conduit between the user community and the software development team through which requirements flow. Develop requirements specifications according to standard templates. Liaise between the business, technology teams and support teams. Comply with company’s Global IT Policies & Procedures. Other duties as assigned. Basic Qualifications: (what are the skills required to this job with minimum years of experience on each) SAP-SCM-Sales & Distribution: 5 years 3-7 years of business experience in functional area. 2-4 years of SAP experience. 4+ years of related technical work experience. Excellent knowledge of business processes and best practices. Knowledge of SAP in specified area. Strong interpersonal and excellent documentation skills are a must. Able to assume and complete assignments independently. Ability to explain and champion technical concepts to a broad audience. Excellent customer service skills required. Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Strong project management skills and understanding of project management lifecycle. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Travel: Need local but Travel can range from 25%-50%. Degree: 4 year degree or 5-7 years experience in related area. Relevant technical certificates a plus. Nice to Have; (But not a must)
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