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Field Service Technician- Miami
Ref No.: 18-01668
Location: Miami, Florida
NTT DATA, Inc. currently seeks a "Field Service Technician” to join our team in Miami Fl..
 
The Field Services team has a strong record of meeting high performance standards while implementing complex global enterprise solutions that deliver real value. We accomplish this through the combination of experienced consultants with a unique implementation approach and culture. Our enterprise consultants possess deep industry expertise, process proficiency, and technology skill, gained through numerous successful implementations. This experience and expertise, combined with our lean, cross-life cycle methodology, helps ensure solutions that deliver real value for our customers.
 
The Field Technician is responsible for performing various managed client services for a strategic customer. These services include: IMAC, Hardware and Software Break Fix, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service. Responsibilities include performing advanced configuration of desktop/notebook computer equipment. This is a remote/On Site Client based position.  Requirements 3-5 years of relevant experience or equivalent combination of education and work experience Strong ability to develop business relationships and communicate effectively with the user community Strong troubleshooting skills A+ Certification Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems Local travel to client sites
Preferences:
A+or other industry related certifications
Apple Macintosh Experience
Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems .
Asset Management experience
Itil v3 Foundations Certification


NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA  recently acquired Dell Services.  NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.
 
The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.