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Business Analyst
Ref No.: 18-01169
Location: Plano, Texas
NTT DATA's Client is looking for a Business Analyst with a minimum of 6 years combined experience in Business Analysis, Software Testing, and/or Call Center. The selected BA will be responsible for supporting operations for web-based Identity and Access Management applications. This position will be responsible for multiple facets of web application support. The candidate needs to possess a strong ability to troubleshoot issues, problem solve, and multi-task. In addition, this position will work closely with the Client via Phone Conversations as well as Face to Face conversations while working to streamline processes and reduce calls. Candidates must be comfortable with the direct corporate client interface. Applicants must have excellent communication skills, both written and oral.

Daily activities will include:
  • Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues
  • Propose process and technical improvements to management
  • Coordinate escalations and collaborate with internal technology teams to ensure timely resolution of issues
  • Provide mentoring and guidance to other team members
  • Work with NTT business owner, project manager, Customer, and Customer business stakeholders
  • This position will spend time in a customer facing role including interacting at key customer meetings and work across the IT organization to ensure IT successfully meets customer expectations
  • Candidates must have previous operations or production support experience and be comfortable with direct corporate client interface. Business Analysis experience is required, including the ability to gather, design, and maintain small to medium sized requirements documents and user manuals. He/She serves as a liaison between the business community and Information Services. Applicants must have excellent communication skills, both written and oral. Experience managing or participating in a call center is a plus.
  • Ability to analyze, set priorities, and solve complex problems.
  • Strong ability to Multi Task in an extremely faced paced Operations Environment
  • Proven ability to communicate/collaborate with Business Analysts, Developers, Systems Administrators, Project Managers, and Customers
  • CALL CENTER AND HEALTHCARE ENVIRONMENT EXPERIENCE ARE A TRUE PLUS!

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdataservices.com to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.