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ServiceNow Developer
Ref No.: 17-04722
Location: Philadelphia, Pennsylvania
ServiceNow Developer
Philadelphia, PA
Good thru 12/31/17 with possible extension
We are seeking a senior-level software professional with the ability to develop and maintain a clear vision for organization’s entire ServiceNow product base, including maintaining a consistent model for ServiceNow use across the Enterprise and assurance that all solutions for ServiceNow functionality meet a standard of consistency.
The position will coordinate and provide solutions for ServiceNow development and maintenance efforts. Additionally, the individual will be expected to maintain a high degree of communication with organization’s ServiceNow team and to document requirements and solutions.

The ideal candidate for this position will:
  1. Have expertise in the internals of ServiceNow, it's data model, it's script models, it's service community.
  2. Have hands-on experience in the following ServiceNow applications: Incident, Change, Problem, Service Catalog, Workflow, Survey/Assessment and CMDB. Experience with the Knowledge application is a plus.
  3. Have hands-on experience implementing complex ServiceNow SLA models and with the computation of business metrics and key performance indicators (KPIs) from ServiceNow data.
  4. Have experience feeding ServiceNow's CMDB with new data in an automated fashion.
  5. Have a thorough knowledge of ServiceNow's MIDServer functionality, its configuration, uses and proper maintenance, including having hands-on experience building, configuring, maintaining a MIDServer.
  6. Have experience with ServiceNow's REST APIs and with the development of custom ServiceNow applications and APIs.
  7. Have experience performing major version upgrades to ServiceNow. (E.g., FujiGeneva, GenevaHelsinki, etc.)
  8. Have experience working with both UI15 and UI16 plugins and understands the key differences between them.
NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA  recently acquired Dell Services.  NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.