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Palo Alto Network Security Engineer
Ref No.: 17-04531
Location: Woodcliff Lake, New Jersey
NTT DATA, Inc., a top 10 global IT services company, has an immediate need for a Palo Alto Network Security Engineer for our client in McLean, VA or Woodcliff Lake, NJ or Dallas, TX.

Location can be either McLean, VA, Woodcliff Lake, NJ or Dallas, TX


-Take direction from the Network Security Lead to provide operational support and network security support.
-Assisting in deployment of network technologies
-Firms subscribing to the service for both faults and service requests
-Ensuring 95% of faults are carried out within the Engineering team
-Delivering an excellence customer service
-Adhering to strict Service Level Agreements for fault resolutions and service requests completions
-Identifying, liaising and managing any escalated faults with 3rd party suppliers for major incidents, network improvements or correction of recurring problems
-Providing configurations, troubleshooting and best practices to the client Member Firms
-Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
-Providing fault isolation and root cause analysis for technical issues
-Publishing technical support bulletins and other technical documentation in the Knowledge Base
-Reviewing of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
-Ensuring that Member Firms are kept informed of the progress of incidents/service requests and the internal systems are kept updated regularly
-Mentoring and technical leadership to 1st/2nd line staff
-Provide on-call support 24x7 on an as needed basis
-Maintenance of technical documentation of processes and procedures used throughout normal operations
-Exercising judgment within defined procedures and practices to determine appropriate action)
-Ensuring work is completed in such a way to comply with established compliance and other internal control requirements

-Significant experience of operating in a network/security engineering role having end to end responsibility including:
-Excellent knowledge of Palo Alto security solutions covering Wildfire, Threat Prevention, URL filtering, and Panorama
-Experience working in complex IP network environments
-Over 2 years' experience in both firewall troubleshooting and changes for both (Cisco ASA, Palo Alto, Cisco FWSM, Check Point, Juniper, etc.)
-Knowledge of Routing Protocols incl. BGP & OSPF, OFPS, EIGRP)
-Good understanding of OSI model, Layer-2, Layer-3 switching (Spanning Tree, Ether-Channels, VLANs etc.)
-Experience supporting hosting service (DNS, Proxy Filtering, Firewall Changes, Mail Relays, web hosting)
-Good knowledge of Ethernet/L2 switching
-Experience of WAN/LAN infrastructure support and SNMP monitoring products
-Established track record of troubleshooting technical issues through to resolution
Ability to work under pressure
-Troubleshooting, Installs, upgrades, Design and implementation projects
-Firewall and network management qualifications such as PCNSE, CCNP and CCNA are desirable (or equivalent skill level).

NTT DATA is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We're part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without
regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Contractor Benefits:*
Employee Assistance Program
*benefits are available only to W2 contractors

How to apply:
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