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Production Support
Ref No.: 17-03946
Location: Hunt Valley, Maryland
Job Title: Production Support Engineer
Duration: 6+ months
Location: Hunt Valley, MD

Must have:
Good knowledge of Health Savings Account, Flexible Spending Account, and Health Reimbursement account arrangements. Familiar with Healthcare Payer domain, Financial Services, and EFT/ACH payment terminology. Excellent communication and documentation ability. Ability to handle high volume of issues efficiently and adhere to existing process and assist with documenting new processes.
Nice to have: Analytical ability to efficiently triage submitted Incidents, Issues, and Requests. Technical background and familiarity will help ensure an efficient engagement between customers and Production Support.

Job Level Specific Duties
  • Support end users with great customer service and efficient resolution and/or ticket assignment
  • Experience with Ticketing Tools like Service Now, BMC Remedy, or Similar
  • Adherence to PE processes and Standard Operating Procedures.
  • Create and collaborate on new Procedures and Documentation

  • Customer service and end user support
  • Microsoft Office suite including Office 365, Excel, and Word
  • Commitment and adherence to quality and turnaround times

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.