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JIRA Administrator
Ref No.: 17-03854
Location: Woodcliff Lake, New Jersey
NTT DATA Services, a top 10 global IT services company, has an immediate need for a JIRA Administrator to support our client in Woodcliff Lake, NJ.

To apply for this position, please follow the link below or send your resume directly to

  • The individual hired for this position will be responsible for leading the successful delivery of a product or component release, coordinating with different teams. Specifically, this person will work with Product Owner, Project Managers, and/or Technical Lead, and if needed, act as the Product Owner and/or Tech Lead, to customize or upgrade a product/component, primarily Atlassian JIRA and Confluence that is used across the enterprise.
  • Understand the product technically and functionally, help the teams with Change management process, documenting/defining processes as and when required.
  • While serving as a Subject Matter Expert for Atlassian toolset, helping the Product Owner with planning, directing and coordinating release and change activities, IT Operations, and work with other Project teams to ensure that the systems run and interface smoothly, while ensures adherence to organizational/departmental policies and procedures.
  • During the development and the deployment of the solutions for Confluence and JIRA
  • Participate, understand and provide feedback on any application or infrastructure changes
  • Coordinate Change Requests, follow up and facilitate until Changes are implemented
  • Troubleshooting efforts in production environment while assisting support team
  • Perform UAT for major changes and sign off

  • 3+ years of administration experience on JIRA, 1+ year(s) on other Atlassian tools
  • Good understating of JSPs, and Java technologies
  • Ability to write custom JQL (Jira Query Language), a plus
  • Microsoft SQL Server or MySQL Database administration skills are preferred
  • Experience with LDAP connection configuration, authentication & integration
  • Experience with SQL
  • Experience working with enterprise systems and processes (e.g. Change Management, Separation of Duties)
  • Knowledge and/or experience with widely successful Agile techniques: Scrum and or Kanban
  • Knowledge of helpdesk systems like JIRA Service Desk and/or Service Now to drive tasks and support issues
  • Strong problem solving and analytical skills
  • Organized and capable of meeting multiple, concurrent deadlines
  • Ability to use a wide variety of technologies and services
  • Have a high level of curiosity and the ability to ask probing questions.
NTT DATA is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We're part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.