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Security Operations Analyst
Ref No.: 17-02909
Location: Irving, Texas
The Security Level 2 Central Operations team as part of clients Cyber Security Operations consolidates standard structured and repeatable tasks for all managed security infrastructure and applications, improving incidents and requests turnaround, with a 24x7 coverage. The Level 2 Analyst tasks focus on authentication, host and application security.


Duties include providing support to clients host and application security services; day to day alerts, incidents and requests handling and response in the production environment based on customer requirements; issues analysis and resolution from non-hardware routine issues to high priority failures within established service level targets.

Host and application security services include token security, antivirus and data protection solutions. Investigation, documentation and resolution of incidents to critical business systems that may be caused by or impacting these systems; escalation of issues to, and tracking of progress in conjunction with other Citi technical resource teams; working incidents escalated from the level 1 team which may include scheduling follow up activities to resolve.

Desired platforms and technical experience:
  • Security operation, system support, conversions, and implementation of an enterprise level security application system(s). Enterprise security applications performing administration, implementation, configuration, upgrading and policy creation
  • Knowledge of security tools and hands-on experience with some of the following technologies is an added advantage:
  • CiscoSecure, Powerbroker, Unix Security tools
  • McAfee security software (ePolicy Orchestrator, Virus Scan Enterprise) and Symantec DLP
  • Linux, Red Hat, Solaris, AIX, Windows Server and other Unix based operating systems
  • Web Servers (Apache, IIS, Sun One Web servers)
  • Application Servers (WebLogic, WebSphere)
  • Databases (Oracle, SQL server, Sybase)
  • Understanding of Programming languages (Java, Perl, C/C++,)
  • Thorough understanding of security, network architectures and protocols.
  • Hands on experience with Unix scripting, SQL and ability to write complex queries
  • Strong understanding of Enterprise Change, Incident and Problem Management is required.
  • Experience utilizing ServiceNow is a plus

Also desired/emphasized are:
  • Strong troubleshooting and communication skills
  • Strong analytical and quantitative capability with attention to detail and ability to work in a demanding and environment
  • Exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary
  • Strong communication skills, including verbal and written skills
  • Ability to work as part of a team with remote colleagues in other countries

The candidate will be required to analyze customer requirements to ensure all standards, policies and guidelines are upheld from the information security perspective and support routine compliance activities. Eventually, the candidate will need to support technology improvements, such as new infrastructure install and hardware/software upgrades.

Relevant Certifications: CISSP, ITIL, CCNA/CCNP, CEH, Redhat, Solaris, MCSE as a plus.

Intel Security Product Specialist – EPO, Symantec Certified Specialist (SCS) Data Loss Prevention 14.5
Education Level Required: Bachelor's Degree in Computer Science, Information Systems or related fields preferred.
Years of Related Experience: 6+ (C12), 3+ (C11)

NTT DATA Services is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA Services emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We are a part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.