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Salesforce Business Analyst
Ref No.: 17-02768
Location: Parsippany, New Jersey

NTT DATA Services, a top 10 global IT services company, has an immediate need for a Salesforce Business Analyst to support our client in Parsippany NJ.

To apply for this position, please follow the link below or send your resume directly to delila.dejesus@nttdata.com.

The Salesforce Business Analyst will elicit, analyze and document business requirements from key stakeholders within the client's Franchise Sales and Operations departments. This role will work collaboratively with technical teams within Salesforce and IT departments to analyze and solve business challenges and implement new solutions and improve existing processes utilizing the Salesforce.com platform.

Responsibilities:
  • Gathering, developing and analyzing business requirements for solution design on the Salesforce.com platform. Responsible for documenting, reviewing and approval of Business Requirements Document and Functional Specification with Key Business Stakeholders.
  • Responsible for Workflow, Gap and Impact analysis, user stories, test case development and functional design. Provide analysis thru all phases of SDLC.
  • Manage releases from development sandbox to production environments using change set or snapshot tools.
  • Demonstrate Salesforce capabilities by implementing Proof of Concept pilots and developing supporting documentation.
  • Support and train end-users as well as, develop and maintain documentation.
  • Documentation of current business process and implementation of improved process measuring KPI's.
  • Management and evaluation of AppExchange applications. Remain current with Salesforce releases and evaluate and recommend new feature and functionality where feasible.
Requirements:
  • Minimum 3 Years of experience in Business Analysis and Business Process
  • Competency in gathering and documenting business requirements
  • Hands-on experience configuring Salesforce.com applications using advanced tools such as workflows, Visual Flow and Process builder
  • Ability to analyze and creatively solution complex business problems
  • Excellent troubleshooting, analysis and problem solving skills
  • Knowledge of Visual Force/APEX
  • Excellent oral and written communication and interpersonal skills
  • Organized and detail oriented and results driven
  • Ability to work on multiple simultaneous projects
  • Bachelor's Degree in Computer Science, Business Administrator or related field
  • Salesforce Administrator Certification and/or Salesforce App Builder Certification preferred
  • 3+ Years of Salesforce.com Administration Experience
NTT DATA is a leading IT services provider and global innovation partner with 130,000 professionals based in over 50 countries. NTT DATA recently acquired Dell Services. NTT DATA emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process, IT outsourcing, and cloud-based solutions. We're part of NTT Group, one of the world's largest technology services companies, generating more than $100 billion in annual revenues and partner to 80% of the Fortune 100. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a wide range of businesses and government agencies.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.