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IT Help Desk Analyst
Ref No.: 18-07232
Location: Atlanta, Georgia
Start Date / End Date: 10/16/2018 to 06/30/2019
Responsibilities of the Help Desk Analyst Include:
  • Provide assistance hardware and software assistance to users via phone
  • Provide support to Windows OS laptops and desktops
  • Utilize the Remedy ticketing system to assign tickets and track status
  • Re-set passwords in Active Directory
  • Troubleshoot workstation connectivity
  • Triage user issues and assign issue via Remedy to next level support staff.
  • Assign tickets to internal and external support staff
Required Skills/Experience:
  • 3+ years' professional experience providing support via phone
  • Hands on knowledge in resolving issues with PC's, Laptops, and Printers
  • Strong working knowledge of Windows 7, 10 and XP Operating Systems
  • Experience utilizing Remedy ticketing system
  • Experience utilizing Active Directory
  • Microsoft MCP

Estimated Duration
10/16/2018 - 06/30/2019
Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Time Zone
Shifts Start Time End Time Description Active
Shift 1 8:00 AM 5:00 PM Yes