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Interactive Development Specialist AH1078
Ref No.: 18-07109
Location: Auburn Hills, Michigan
Start Date / End Date: 10/08/2018 to 12/29/2019
  • Description:
  • The International Technical Training Developer/Trainer will provide support to International markets by developing & delivering technical training for our International markets.
    The International Technical Training Developer/Trainer will continuously be assessing the training needs within each assigned market to ensure maximum productivity.
    The Training Developer/Trainer will have the lead on course creation, modifications & delivering instructor-led technical training for the international markets including Train the Trainer, Technicians and Corporate personnel.
    The International Technical Training Developer/Trainer is expected to be well versed on course development & the unique aspect of modifying a course to meet the regional requirements.
    The liaison will conduct research of each region to determine what their training requirements are & provide management with recommendations on course modifications & course delivery
    This role devotes a substantial percentage of time to the modification of training materials, outlining the appropriate ways to deliver the material for international, delivering instructor led courses to international trainers & providing in-market training.

    DUTIES AND RESPONSIBILITES:
    *Lead individual international course creation projects
    *Investigate vehicle/platform changes; identify training gaps (new technology, special courses, etc)*Coordinate development project dates (including instructor availability)
    *Locate, extract, and format 3D models for course graphic creation
    *Identify and document special tool, component and international market vehicle needs per course
    *Organize course source files, notify international counterparts & provide files for translation *Update course materials based on market input
    *Contribute to Master Tech topics to ensure information can be shared with International
    *Support instructor/student questions related to WBT PC functionality
    *Support service manual and diagnostic procedure development as related to course content*Pilot new course materials
    *Deliver instructor-led technical training courses to Chrysler's International markets including Train the Trainer, Technicians and Corporate personnel
    *Assure training vehicles are prepped for classroom activities
    *Secure special tools needed for course training
    *Secure hand tools needed for course training
    *Set-up classrooms for usage
    *Request course hardware and components as required for training
    *Test Diagnosis equipment and perform software updates when required before class begins
    *Assist in the training material modifications when required
  • Requirements:


    Position Description: International Technical Training Instructor and Developer
    • Lead individual international course creation projects
    • Repurpose existing task-based and web-based training for use in international technical training
    • Deliver instructor-led technical training courses to International Trainers, Dealership Technicians, General Distributors and corporate personnel
    • Investigate vehicle/platform changes; identify training gaps (new technology, special courses, etc.)
    • Coordinate development project dates (including instructor availability)
    • Pilot new ILT course materials
    • Identify and document special tool, component, and vehicle needs per course
    • Organize course source files, notify international counterparts
    • Update course materials based on field input (gatekeeper now)
    • Maintain contact with engineering, quality groups to identify emerging issues
    • Create course codes, part numbers (managed in dev. database)
    • Support service manual and diagnostic procedure development as related to course content
    • Support instructor/student questions related to WBT PC functionality
    • Support service manual and diagnostic procedure development as related to course content
    • Support instructor/student questions related to WBT PC functionality
    • Manage individual course registration and roster processing
    • Assure training vehicles are prepped for classroom activities
    • Secure special tools needed for course training
    • Secure hand tools needed for course training
    • Set-up classrooms for usage
    • Request course hardware and components as required for training
    • Test Diagnosis equipment and perform software updates when required before class begins



    Basic Qualifications
    • Ability to interact effectively with various personality types
    • Strong communication skills -- written, verbal and platform
    • Ability to multi task and work in a rapid paced environment
    • Familiarity and ease with office automation programs (Power Point, Excel, Word, etc.)
    • Knowledge of service diagnostics procedures
      Preferred Qualifications
    • Bachelor's degree in Automotive Technology or Mechanical Engineering is preferred.
    • ASE Certified - Automotive
    • Spanish language skills are preferred
    • Previous work experience as a Technician in a dealership and or experience delivering or developing automotive technical training curriculum
  • Work Schedule
  • Hours Per Day:8.00
  • Hours Per Week:40.00
  • Start Time:
  • End Time:
  • Overtime Required:No