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Planner, Camp & Recalls R00015774
Ref No.: 18-07062
Location: Franklin, Tennessee
Start Date / End Date: 10/29/2018 to 10/31/2019
Requisition Description
Engagement Type:
Contract

Short Description:
BUSINESS ANALYST - Planner, Recalls & Campaigns - Bachelor's degree in a related discipline - 3 - 6 years experience.

Complete Description:
Supports recall and service campaign team, ensuring timely launch and tracking of all related activities including coordination with associate and affiliate distributors and internal NNA groups. Planner is also responsible for participating in meetings, organizing and completing Takata task force activities, and maintaining campaign status and related records as well as regional or dealer communications and question and answer documents. This position will be supervised by the Sr. Planner, Campaigns and Recalls and may receive daily direction from them.


Job Description
Education Required: Bachelor's Degree (with exceptions)
Experience: 3-6 Years

1. Assists dealer and regional personnel with campaign and recall completions by providing solutions as appropriate.

2. Creates and develops PowerPoint presentations on campaign related topics for distribution internally and externally. Audiences include, but are not limited to regional personnel, dealer advisory boards (DAB), government agencies, and Nissan North America, Inc. (NNA) leadership.

3. Assists with or creates initial draft of campaign communications including owner letter, NNA field staff/dealer announcements, dealer inventory lists, and Q&A documents for both Nissan and Infiniti brands.

4. Assists recalls and campaigns team with completing campaign support tasks.

5. Attend and participate in weekly campaign meetings. Supports special improvement projects and programs related to recall and service campaigns.

6. Maintains records and archives for campaign documentation and reports.

7. Benchmarks NNA campaign and recall communications and regional support activities with other automakers and recommends enhancements as needed.

8. As necessary, performs other related duties of which the above are representative.

Excellent analytical skills and attention to detail along with excellent oral, written, and presentation skills. Ability to work both independently and across multiple departments to influence action and change without direct authority. Excellent organization and planning skills; self-starting. Basic knowledge of regional structure, dealer service operations, warranty policies, and parts of automobiles or willingness to learn.

Behavior Characteristics:​
Excellent analytical skills and attention to detail along with excellent oral, written, and presentation skills. Ability to work both independently across multiple departments to influence action and change without direct authority.

Required / Desired Skills
Skill Required / Desired Amount of Experience
Bachelor's degree in a related discipline. Required
3 - 6 years of relevant experience. Required
Assists dealer and regional personnel with campaign and recall completions by providing solutions as appropriate. Required
Creates and develops PowerPoint presentations on campaign related topics for distribution internally and externally. Required
Audiences include, but are not limited to regional personnel, dealer advisory boards (DAB), government agencies, and Nissan North America, Inc. (NNA) Required
Assists with or creates initial draft of campaign communications including owner letter, NNA field staff/dealer announcements. Required
Attend and participate in weekly campaign meetings. Supports special improvement projects and programs related to recall and service campaigns. Required
Maintains records and archives for campaign documentation and reports. Required
Benchmarks NNA campaign and recall communications and regional support activities with other automakers and recommends enhancements as needed. Required
Monitors and reports on progress against established profit targets. Required
Monitors and conducts business analysis of program performance on an on-going basis. Required
Ability to work both independently and across multiple departments to influence action and change without direct authority. Required
Excellent organization and planning skills; self-starting. Required
Basic knowledge of regional structure, dealer service operations, warranty policies, and parts of automobiles or willingness to learn. Required