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MVC Claims Collections Processor
Ref No.: 18-06901
Location: Mason, Ohio
Start Date / End Date: 10/22/2018 to 12/21/2018
Description/Comment: Replacement - Backfill

GENERAL FUNCTION:
• Provide exceptional customer service and aid in problem resolution of outstanding AR balances.
• Assist with lockbox activity assigned by the Accounts Receivable Manager or Team Lead; perform the processing and posting of US checks, wires and other bank activity.
• Maintain a high level of customer service for both internal and external customers, ensuring timely collection and payment application on open receivables.


MAJOR DUTIES AND RESPONSIBILITIES:
• Responsible for providing excellent customer service to internal and external customers (see "communications with others” below)
• Responds to phone calls and/or emails from customers, research questions and/or problems and bring resolution to those items
• Ensure that the Customers' needs are being met
• Return phone calls and/or emails within 24 hours
• Troubleshoot and run necessary customer reports (using SAP, queries and/or Business Objects)
• Assist with the daily entry of all checks and wires activity from multiple lockboxes
• Balance and reconcile to the clearing account
• Assume additional responsibilities and performs special projects as needed or directed


COMMUNICATION WITH OTHERS:
• INTERNAL – Customers include: Collections Team, Cash Team, Billing, Accounting, Account Management and various other internal management and operational areas/staff.
• EXTERNAL – Customers


KNOWLEDGE AND SKILLS:
• Oral and written communication
• Superior organizational skills
• Analytical
• Customer Focus
• Computer/Software Skills (Advance MS Excel, SAP)
• *NEW UDATE* SAP EXPERIENCE REQUIRED!!


EXPERIENCE:
• 2+ Years collections experience preferred


EDUCATION:
• High School Diploma
Hours: 8:00am to 5:00pm Location: CINCINNATI SERVICE CENTER 4000 LUXOTTICA PL MASON OH 45040
Education: