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VDOT AV/Video Tech Support 2
Ref No.: 18-06576
Location: Richmond, Virginia
Start Date / End Date: 10/08/2018 to 06/28/2019
Requisition Description
Engagement Type:
Contract
Yes

Complete Description:
*local candidates strongly preferred
*ONLY in-person interviews will be conducted, NO Skype, NO exceptions
*please do not submit candidates who were submitted to any previous VDOT AV/Video reqs. We need NEW candidates ONLY.



IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services

DUTIES AND RESPONSIBILITIES:
• Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues
• Install and configure VTC codec equipment and support of desktop or room based VTC suites
• Upgrade current software and hardware already in operation
• Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
• Works directly with customers to assist in managing and fixing desktop, laptop, tablet, and mobile devices as they relate to AV/VTC functions
• Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference
• Performs video camera and audio recordings
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
• Sets up and operates audio system for live events and ceremonies, and assist video production requirement
• Train techs and end users to operate AV/VTC equipment
• Conducts site surveys to establish AV/VTC equipment customer requirements
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment
• Job requires some travel and overnight stays
• Perform administrative tasks such as inventory tracking, checklists, forms, and meeting binders
REQUIRED EXPERIENCE:
• At least three years current experience
REQUIRED SKILLS:
• Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail MAC & PC Audio/video editing software
CERTIFICATIONS DESIRED:
• Crestron, Cisco/Tandberg, Polycom, Microsoft

Required / Desired Skills
Skill Required / Desired Amount of Experience
Install and configure VTC codec equipment and support of desktop or room based VTC suites Required 3 Years
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, Gmail, MAC & PC Audio/video editing software Required 3 Years
High Level of Customer Service Required 5 Years