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Consumer Services Specialist
Ref No.: 18-06439
Location: Mason, Ohio
Start Date / End Date: 10/29/2018 to 01/28/2019
Description/Comment: DEPARTMENT: Sunglass Hut - The Consumer Services provides telephone and email support of Luxottica Retail's eCommerce business. The consultants must quickly master a deep knowledge of Oakley Retail. They will be responsible for the following activities: Communicating effectively and professionally with customer via phone, email and potentially live chat. Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service. Explaining pricing and insurance benefits. Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns. Using up-sell and cross-sell techniques to maximize revenue. Partnering with doctors to ensure prescriptions are valid. Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical. Associate must be able to adapt to a floating work schedule. Associate must exhibit excellent customer care, phone, communication and writing skills. They must be able to calculate figures and amounts. Candidate should have knowledge of basic Microsoft applications and the ability to learn other computer software applications. Start Time: 12:00 AM
Hours: 8:00am to 9:00pm Location: CINCINNATI SERVICE CENTER 4000 LUXOTTICA PL MASON OH 45040
Additional Job Details: DEPARTMENT: Sunglass Hut - Group Interviews – 10/15/18 9:00 AM and 2 PM. Start Date: Monday 10/29. Length: 3 months (TTH). Training Hours: roughly 3 weeks working 9:30 am- 6:00 pm. (1.5 weeks of classroom training, 1.5 weeks of transition) Shift Bid for regular schedules will take place during transition period. Schedule: Sunglass Hut - Hours is between 8AM-9PM, Monday-Friday. PLUS Saturday (9AM - 7PM) - 1 day off during the week. Schedules do change and typically there is opportunity to change shifts after a certain amount of time. •Do not submit candidates that had interviewed and were declined •If the candidate has worked at client before, please confirm dates, department, manager's name and reason for leaving. •Identify gaps in their resumes and/or which jobs/assignments were seasonal/short term, etc. SKILLS: •Needs to understand basic functionality of using a browser and PC. •Ability to navigate multiple systems simultaneously. •Customer service skills but not necessarily call center experience. •Ability to be present and on time. Added Manager Note: It's important for candidates to understand that there is very limited (some weeks none) time off that will be approved during the end of November and December. MANAGER Note: Shift Schedule: As far as shifts... we are making schedule adjustments as we speak so we are not sure yet what their seasonal shift bid will look like. Typically if they are scheduled for an earlier shift during the week, they would also be scheduled for a Saturday shift as well which would be 9-5:30pm or 10:30-7pm. Monday through Friday shifts are typically 12-9pm. I'm not sure if that will help but this is typically how the shifts are set up. We would allow them to bid based on order of acceptance. SUBMITTAL REQUIREMENTS: • Resume, Call Center Customer Service assessment score, pre-screen questionnaire.and Group Interview available time slot.