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Business Support Advisor I -- 140320 : ASP Marketing Supervison Expenses
Ref No.: 18-06351
Location: Lansing, Michigan
Start Date / End Date: 10/01/2018 to 03/04/2019
Department: 140320 : ASP Marketing Supervison Expenses
Job Category: Professional – Other
Job Code: Business Support Advisor I:Business Support Advisor I
Job Title: Business Support Advisor I
Keywords:
Number of Positions: 1
Remaining Positions: 1
Duties:

This position serves as a Customer Care Marketing Advisor on the team for the customer service organization. The advisor is responsible for Call Center Team Leaders, Customer Service and Sales Representatives in the Customer Service Organization with training, coaching and motivating necessary to sell value added products and services. The Advisor is responsible for increasing revenue generated though proactive sales. The position requires the Customer Marketing Advisor to work independent with support staff and Training to balance customer service and marketing needs.

-Prepare data for visual management charts and publish daily with contact center employees
-Partner with Team Leaders to review performance to assure quality assurance and provide feedback, and develop an action plan as necessary based on visual management charts
-Provide Call Center Manager updates on coaching, positive encouragement, and assistance with Team Leaders

Skills:

Microsoft Office: Excel, Word, Access, SharePoint

Will set you apart: SAP reporting knowledge

Education:

High School Diploma

Degree preferred in Business, Marketing, Sales, or other related

Languages:
English Read Write Speak
Attachments:
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Skills:

Required

  • EXCELLENT INTERPERSONAL COMMUNICATION SKILLS
  • COACHING
  • CUSTOMER SERVICE
  • MARKETING
  • QUALITY ASSURANCE

Additional

  • TRAINING
  • CUSTOMER SERVICE ORIENTED
  • EXCEL
  • MICROSOFT EXCEL
  • MICROSOFT OFFICE
  • MICROSOFT SHAREPOINT
  • MICROSOFT WORD
  • RETAIL SALES
  • SALES REPRESENTATIVES
  • SAP
  • SELF MOTIVATED
  • SHAREPOINT
  • WORD
Languages: English( Speak, Read, Write )
Minimum Degree Required:
Also Preferred:
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Work Performed
Onsite:
State/Province: Michigan
City/Town: Lansing
Address: Lansing Customer Service Center, 530 West Willow St
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Start Date: 10/01/2018 Hours Per Week: 40.00
Est. End Date: 03/04/2019 Hours Per Day: 8.00
Schedule Notes: Travel to Lansing Service Center on daily basis. May be needed to travel for a day to other locations, such as Saginaw, Grand Rapids and Alma, up to once or twice a week. Days Per Week: 5.00
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Department: 140320 : ASP Marketing Supervison Expenses
Rate Application: Per Hour
Currency: USD
Supplier FLSA Classification: N/A