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Enterprise Messaging Mobility Engineer
Ref No.: 18-05830
Location: Washington, District of Columbia
Start Date: 08/21/2018
Job Description
Job Title Enterprise Messaging-Mobility
Client U.S. House of Representatives
Place of Performance
  • Capitol Hill House Office Buildings in Washington, D.C. or Washington Metropolitan area.
  • Some work may be performed off-site with approval and at the discretion of the House POC.
Resume Due 08/24/2018
Number of Positions 2
No of Resumes 4
Period of performance 1 year
US Citizen U.S citizen
Work hours 40 hours per week, 8:30am – 5:00pm
Reference The candidate(s) for three (3) current or recent customers, preferably with another government agency.
Company Name:
Contact Name:
Description of work:

  • Two support engineers will serve full-time, for one year, to assist EM&M with House migrations to Office 365 including Exchange, SharePoint, OneDrive and Office 365 Pro Plus productivity applications.
  • Support will be required for iOS and Android devices running on the AirWatch platform.
  • The resources will be participating in the deployment an Identify management solution to secure desktops and mobile devices.
  • The is a requirement for these resources to provide support for the House transition by supporting other HIR organizations as it relates to EM&M technologies such as the coordination and deployment of mobile devices and apps.
  • These individuals will also be asked to create standard operating procedures, manipulate and analyze data and coordinate tasks for deliverables.

The EMM Support Engineer will work directly with the Enterprise Messaging and Mobility Directorate performing the following duties:
  • Support migrations from on Premise Exchange to Office 365
  • Assist customers and other organizations within HIR to resolve incidents related to EM&M technologies
  • Troubleshoot technical issues, research and document root causes and resolutions
  • Create standard operating procedures
  • Developing test plans and participate in testing of EM&M technologies
  • Assist in operations for EM&M technologies
  • Manage trouble tickets using Remedy ticketing system
  • Provide support for iOS and Android devices
  • Provide support for Office 365 Pro Plus, Office 365 productivity applications and mobile apps
  • Assist in transition activities related to EM&M technologies
  • Assist in the creation and tracking of tasks associated with EM&M projects

Capability Requirements/Experience

Please fill and provide below table:
JD Experience Candidate Experience
  • Candidates must have 3 years in AD account and email administration
  • Candidate must have 3 years supporting iOS and Android devices in organizations supporting Mobile Device Management (MDM)
  • Candidate must have 3 years of experience supporting Office Productivity Apps
  • Candidate must have 3 years of experience providing customer support and managing trouble tickets
  • Candidate must have 1 year of project "coordination and tracking” experience
  • Candidate must have 1-year experience with Office 365 cloud services
  • Candidate must have 1 year of creating SOPs, and manipulating and Analyzing data, Excel spreadsheets.