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General Clerk II/Receptionist services
Ref No.: 18-05650
Location: San Francisco, California
Start Date / End Date: 09/24/2018 to 09/23/2019
Order # RFQ1317238
Job Title General Clerk- Receptionist Services
Number of resumes 7 resumes
Resume Due 08/22/2018 EOD

Job Description
Job Title General Clerk II/Receptionist services
Client Department of Justice
The United States Attorney's Office, Northern District of California
Place of Performance Administration Division
United States Attorney's Office
Northern District of California
450 Golden Gate Avenue, 10th Floor
San Francisco, CA 94102
Resume Due 8/22/2018 EOD
Number of Positions 2
No of Resumes 7
Period of performance September 24, 2018 through September 23, 2019
Base + 2 option Years (1900 hour + 25 hours Overtime Each)
40 hrs. per week (8 hours per day, 5 days per week)
Office hours are 8:30 a.m. to 5:00 p.m.
US Citizen Mandatory
Security Clearance Preferred any active clearance or investigation. Or capable of passing any clearance
Experience Preferred defense or Department of Justice experience
References 3 professional references:
Name ,title, Company Name, Contact information, Job description

Job Duties
  • Provide office clerical and administrative services to assist one or more professional, program, administrative or technical staff.
  • Secure statistical and or other information from files and related sources and input selected information into appropriate database or spreadsheet files. Sort, calculate and retrieve data for standard reports and logs. Produce or edit basic slide presentations.
  • Prepare electronic or hard copy correspondence if requested. Process recurring documents with responsibility for checking actions for obvious errors and omissions, and to determine subsequent processing requirements for relatively straightforward and recurring actions.
  • Operate copiers. Display working familiarity with essential machine features to ensure the required number of copies are produced in the proper format. Collate, staple and organize materials as necessary.
  • Provide Reception services as follows:
(1) Operate multi-line phone and voicemail systems:receive, screen, log and process telephone calls.
(2) Greet visitors, determine the nature of visits, log and issue visitor passes as necessary and direct visitors to the appropriate personnel, in accordance with office security and legal protocols.
(3) Control access to the office and adhere to security regulations and procedures that govern visitors' access to the office.
(4) Inform appropriate management of potential security issues in a timely manner.
(5) Accept delivery of routine correspondence and packages and notify recipients; contact appropriate personnel to accept summons and complaints.
(6) Operate facsimile machines:receive, log and maintain control of faxes; assemble and organize proper number of pages; notify recipients or deliver to internal distribution boxes as appropriate.
(7) Ensure messenger service picks up and delivers correspondence and packages as ordered; report any discrepancies between services ordered and services rendered to appropriate personnel.
  • Make recurring and special messenger trips as necessary
  • Assist with the scheduling of conference rooms and deposition rooms; provide access and assist with set-up as necessary.
  • Assist with scheduling of GSA cars; maintain logbooks and keys for GSA cars for employee use.
  • Secure, log and issue transit passes to office personnel for official travel between the district and branch offices.
  • Submit trouble tickets for facilities-related issues (i.e. lights, temperature) requiring assistance from office facilities personnel or GSA.
  • Submit trouble tickets to the appropriate personnel for issues with copiers, faxes, telephones and other automated equipment.
  • Log checks sent to the Financial Litigation Unit (FLU) in the Consolidated Debt Collections System (CDCS) and maintain proper custody of checks until picked up by FLU personnel.
  • Sort and arrange material for filing and files material in alphabetical, numerical or chronological order.
  • Assists with U.S. Postal Service mail and Express mail processing and distribution as follows:
(1) Open, date-stamp, process and distribute incoming mail.
(2) Operate the office mail metering equipment and process outgoing mail: weigh packages, calculate postage using software provided, meter outgoing mail and deliver to the designated building mail drop.
(3) Be prepared to hand-stamp certain pieces of mail if the metering equipment is out of order.
(4) Process inter-office mail.
(5) Maintain Express mail logs and supplies at designated centralized locations.
  • Inventory satellite supply rooms and inform appropriate personnel when items need to be restocked or rooms needs to be cleaned.
  • Provide visitor escort if required.
  • Order and install name plates/boards on offices and cubicles and set up internal mail boxes for new personnel; move name plates/boards and mailboxes for personnel that move between sections or floors.
  • Provide a variety of ancillary office support functions.

  • Personnel must have the ability to prove U.S. citizenship and the Contractor must ensure that Contractor personnel meet the Department of Justice residency requirements.
  • Valid California driver's license is required.

Knowledge and Skills:
Personnel must possess excellent oral communication skills and the ability to think on his or her feet. Must be able to work and interact professionally and effectively with all levels of staff. Must be skilled in meeting and dealing with people in a courteous and tactful manner. Must have the ability to maintain a calm demeanor and exhibit sound judgement under pressure. Must have hands-on familiarity with a variety of computer applications such as the Microsoft Office suite of programs and other software programs used by the office. Must have knowledge of administrative operations. Additionally, the following knowledge, skills and abilities are desired:
  • Knowledge of criminal and civil operations and the relationship between the legal divisions and the Administration Division.
  • Knowledge of the general functions of federal offices with which there is constant and continuing contact, e.g., U.S. Magistrate Judges, District Court Judges, U.S. Marshals Service, District Clerk's Offices, U.S. Magistrates' Offices, FBI, DEA, IRS and other investigative agencies.
  • Excellent oral and written communication skills.