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Personal Computer Support Technician
Ref No.: 18-05607
Location: Lexington, Kentucky
Start Date / End Date: 09/28/2018 to 09/27/2019
Order # RFQ1314886
Job Title Personal Computer Support Technician
Number of resumes 5 resumes
Resume Due 08/17/2018 EOD

Job Description
Job Title Personal Computer Support Technician
Client Department of Justice
The United States Attorney's Office, Lexington, KY
Place of Performance U.S. Attorney's Office-Eastern District of Kentucky
260 W. Vine St., Suite 300
Lexington, KY. 40507
Resume Due 8/17/2018 EOD
Number of Positions 1
No of Resumes 5
Period of performance September 28, 2018-September 27, 2019
Base + 3 option Years (1864 hour + 20 hours Overtime Each)
40 hrs per week (8 hours per day, 5 days per week)
US Citizen Mandatory
Security Clearance This position requires U.S. Citizenship and a 7 (or 10) year minimum background investigation or able to obtain sensitive security clearance.
Experience Preferred defense or Department of Justice experience
References 3 professional references:
Name ,title, Company Name, Contact information, Job description

Job Duties
  • A Personal Computer Support Technician for Information Technology support to maintain the workload in the office. The individual will assist the Systems Manager with installing, testing, and troubleshooting PC's. He/she will provide technical, operational, and training support to users.
  • The contractor must possess essential qualifications including integrity, initiative, dependability, good judgment, and an ability to work cooperatively with others
  • Receive customer requests from the admin mailbox requesting assistance with E-mail, word processing, pc operations, hardware components and/or other software and resolve routine user problems.
  • Assist users with log in procedures to the network and to other network applications and provide assistance in using hardware and software
  • Installation, testing, repair, and troubleshooting for stand-alone PC's, PC's linked to networks, printers, and other computer peripherals
  • Assist with moving personal computer equipment and peripheral devices to include printers and monitors
  • Performs technical, operational, and training support to users of personal computers either by telephone or onsite
  • Install and test PC's, printers, and other peripherals
  • Set up video teleconference calls and assist with dialing
  • Perform hardware and software diagnostics, coordinates needed repairs, resolve computer system problems
  • Installing, configuring, and maintaining equipment
  • Providing advisory services related to the spectrum of records management issues, to include maintaining information about records movement and storage, destruction, transfer, and other disposition

Bachelor's Degree in computer related stream.

  • Attention to detail and the ability to read and follow directions
  • Good oral and written communications skills
  • At least two-year general IT Support experience
  • Must have the ability to use MS Excel, Outlook, Word, Access and Adobe Acrobat Professional or other department specific databases such as CaseView, CDCS, E2 Travel