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Personal Computer Support Technician
Ref No.: 18-05607
Location: Lexington, Kentucky
Start Date / End Date: 09/28/2018 to 09/27/2019
Order # RFQ1314886
Job Title Personal Computer Support Technician
Number of resumes 5 resumes
Resume Due 08/17/2018 EOD










Job Description
Job Title Personal Computer Support Technician
Client Department of Justice
The United States Attorney's Office, Lexington, KY
Place of Performance U.S. Attorney's Office-Eastern District of Kentucky
260 W. Vine St., Suite 300
Lexington, KY. 40507
Resume Due 8/17/2018 EOD
Number of Positions 1
No of Resumes 5
Period of performance September 28, 2018-September 27, 2019
Base + 3 option Years (1864 hour + 20 hours Overtime Each)
40 hrs per week (8 hours per day, 5 days per week)
US Citizen Mandatory
Security Clearance This position requires U.S. Citizenship and a 7 (or 10) year minimum background investigation or able to obtain sensitive security clearance.
Experience Preferred defense or Department of Justice experience
References 3 professional references:
Name ,title, Company Name, Contact information, Job description

Job Duties
  • A Personal Computer Support Technician for Information Technology support to maintain the workload in the office. The individual will assist the Systems Manager with installing, testing, and troubleshooting PC's. He/she will provide technical, operational, and training support to users.
  • The contractor must possess essential qualifications including integrity, initiative, dependability, good judgment, and an ability to work cooperatively with others
  • Receive customer requests from the admin mailbox requesting assistance with E-mail, word processing, pc operations, hardware components and/or other software and resolve routine user problems.
  • Assist users with log in procedures to the network and to other network applications and provide assistance in using hardware and software
  • Installation, testing, repair, and troubleshooting for stand-alone PC's, PC's linked to networks, printers, and other computer peripherals
  • Assist with moving personal computer equipment and peripheral devices to include printers and monitors
  • Performs technical, operational, and training support to users of personal computers either by telephone or onsite
  • Install and test PC's, printers, and other peripherals
  • Set up video teleconference calls and assist with dialing
  • Perform hardware and software diagnostics, coordinates needed repairs, resolve computer system problems
  • Installing, configuring, and maintaining equipment
  • Providing advisory services related to the spectrum of records management issues, to include maintaining information about records movement and storage, destruction, transfer, and other disposition

Education:
Bachelor's Degree in computer related stream.

Experience:
  • Attention to detail and the ability to read and follow directions
  • Good oral and written communications skills
  • At least two-year general IT Support experience
  • Must have the ability to use MS Excel, Outlook, Word, Access and Adobe Acrobat Professional or other department specific databases such as CaseView, CDCS, E2 Travel