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Industrial Engineer Technician R00012676
Ref No.: 18-04934
Location: Smyrna, Tennessee
Start Date / End Date: 08/27/2018 to 08/31/2019
Industrial Engineer Technician - High school diploma or GED. Related experience, college or technical courses, seminars and OE training a plus - 3+ years of related professional experience.

Are cars your passion, but you are tired of the Flat Rate game? Would you enjoy fixing cars all day long without getting dirty or busting your knuckles? Nissan North America, Inc. in partnership with Kelly Services, Inc. has an exciting opportunity for you, the Automotive Service Professional! Join a team of elite individuals in Smyrna, TN as a Specialist, TECH LINE, who have a passion for fixing cars and helping technicians meet their customer's expectations.

Answers requests from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by Engineering staff.

Job Functions

Provides vehicle repair recommendations, technical assistance, and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals.

Documents all requests with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customers viewpoint and recommends actions with the customer needs and values in mind.

Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.

Minimum Qualifications

Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of automobiles; well-versed in use of technical

service manuals and tools. Good interpersonal and communications skills.

l Experience: Three or more years of directly related professional level automotive experience.

Education: High school diploma or GED. Related experience, college or technical courses, seminars and OE training a plus.

Certification as an ASE Master Technician preferred.

l Computer Skills: Typing test will be required. Basic knowledge of Microsoft Office Suite and other PC applications.


Required / Desired Skills
Skill Required / Desired Amount of Experience
High school diploma or GED. Related experience, college or technical courses, seminars and OE training a plus. Required
Certification as an ASE Master Technician preferred. Highly desired
Three or more years of directly related professional level automotive experience. Required
Thorough knowledge of the maintenance and repair of automobiles; well-versed in use of technical service manuals and tools. Required
Good interpersonal and communications skills. Required