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Desktop/Service Desk Technician
Ref No.: 18-04545
Location: Everett, Washington
Start Date / End Date: 07/06/2018 to 09/30/2018
Brief Job Description: Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills. This position will be involved in the following activities:

1. Primary purpose will be Service Desk support in a primarly Windows 7 and Office 2013 environment. We have a mix of virtual desktops (85%) and physical desktops (15%), working in a Windows network environment. We support all operational aspects of end user technology (including applications), as well as several infrastructure components.

2. Desktop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure desktop is fully functional.

3. Replacement of approximately 200 end-of-life VoIP phones, including initial phone configuration, installation, testing.

Qualifications and experience REQUIRED: Required: experience building out (imaging) and deploying desktops end-to-end, experience working in a Service Desk environment to address and resolve end user software and hardware issues. Experience working with Windows 7, Microsoft Office 2013 and Windows networking in a complex, fast-paced multi-user environment.

Must possess very strong customer service, communication and writing skills. Must be responsible, organized and able to self-direct under with minimal guidance. Must be proficient with following written instructions (and completing check-lists, updating electronic records, work order tickets, etc.).

Projects and functions to be performed: Senior level desktop / Service Desk technician