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Technician II - R00011143
Ref No.: 18-04443
Location: Franklin, Tennessee
Start Date / End Date: 08/06/2018 to 08/31/2019
Technician II - Bachelor's Degree - 1 year related experience.

Evaluates incoming cases from the BBB Auto line, regulatory agencies, attorneys, dealerships and consumers in reference to alleged Lemon Law and Breach of Warranty issues.

Effectively negotiates settlements and repurchases directly with consumers, dealers, third-party contacts and regional personnel through strong verbal and written communication.

Presents strong and compelling arguments at BBB Auto line arbitration hearings to represent and defend Nissan North America, Inc in lemon law and breach of warranty cases.

Processes voluntary and mandated repurchases/replacements within mandatory time frame requirements of each state to prevent financial penalties.

Reviews Final repair attempt demands and arranges for inspections and / or repairs within the required time frames.

Assists Nissan staff regarding Lemon Laws, Better Business Bureau, and repurchase and vehicle tradeout issues. Reviews and resolves issues following lawful guidelines.

Schedules appointments between dealers, customers, and factory representative regarding issue resolution and arbitration avoidance.

Interfaces with Consumer Affairs, dealerships, regional field personnel, legal counsel, and engineering departments to thoroughly research and resolve consumer concerns.

As necessary, performs other related duties of which the above are representative.

Minimum Qualifications

The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

Job Knowledge and Skill:
Basic computer systems knowledge, proven customer interaction skills, strong verbal and written communication skills, and strong organizational skills.

Experience:
One year directly related experience at a professional level preferred.

Education:
Bachelor's degree. Consider equivalent related college or technical courses, seminars and in-house classroom training.

Computer Skills:
Basic knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats.

Behavior Characteristics:

Effectively negotiates settlements and repurchases directly with consumers, dealers, third-party contacts and regional personnel through strong verbal and written communication. Basic knowledge of word processor, spreadsheet, other PC applications.

Required / Desired Skills
Skill Required / Desired Amount of Experience
Bachelor's degree. Consider equivalent related college or technical courses, seminars and in-house classroom training. Required
One year directly related experience at a professional level preferred. Required
Basic computer systems knowledge, proven customer interaction skills, strong verbal/written communication skills, and strong organizational skills. Required
Basic knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Required
Evaluates incoming cases from the BBB Auto line, regulatory agencies, attorneys, dealerships and consumers in reference to alleged Lemon Law. Required
Effectively negotiates settlements and repurchases directly with consumers, dealers, third-party contacts and regional personnel. Required
Processes voluntary and mandated repurchases/replacements within mandatory time frame requirements of each state to prevent financial penalties. Required
Reviews Final repair attempt demands and arranges for inspections and / or repairs within the required time frames. Required
Assists Nissan staff regarding Lemon Laws, Better Business Bureau, and repurchase and vehicle tradeout issues. Required
Schedules appointments between dealers, customers, and factory representative regarding issue resolution and arbitration avoidance. Required
Interfaces with Consumer Affairs, dealerships, regional field personnel, legal counsel, and engineering departments. Required
As necessary, performs other related duties of which the above are representative. Required