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Technical Call Center Support
Ref No.: 18-04203
Location: Neenah, Wisconsin
Start Date / End Date: 05/15/2018 to 06/15/2018
Assignment Details
Target Start Date 05/15/2018 Target End Date 06/15/2018 (Temp to Hire)
Staffing Agency NTE (Not-to-Exceed) Bill Rate Work Schedule Standard
Estimated Regular Hours/Week 40.00 Shift Standard
Tentative Shift Start Time 7:00 Tentative Shift End Time 19:00
OT Expected Yes OT Rate Time and One Half (Non Exempt)
Travel Required No Estimated OT Hours/Week 0
Travel % Travel Description(Domestic/International)
Security Clearance None

Position Details
Drug Screen Yes Background Checks Yes
Position Description DUE TO THE START DATE ON THIS ORDER. TEMPS CAN START AFTER THEY CLEAR DRUG TEST. BG CAN BE PENDING. The Technical Support Agent is responsible for providing phone assistance for new and existing clients with regards to Client' suite of service and equipment. This position will interact with our team of associates, providing top-notch technical support, resolving problems for both external and internal clients and processing revenue related transactions. Key responsibilities include: • Educate clients regarding equipment and services • Provide direction for assistance • Qualify and process new sales Opportunities • Process Service Requests for equipment repair
Skills Required • High school diploma or equivalent. • Exhibit proficiency in e-mail and Internet. • Proven organizational skills. • Strong track record in the area of client service. • Flexible to work anytime between the hours of 7AM —7PM Mon — Fri • Superior interpersonal skills. • Excellent oral/written communication and problem solving skills. • Courtesy, patience and analytical abilities are required to handle client concerns. • Detail orientated and motivated • Able to give clear and concise instructions.
Skills Preferred • Cisco/CompTIA/Microsoft Certification or equivalent preferred • Call Center experience preferred.
Experience Required • High school diploma or equivalent. • Exhibit proficiency in e-mail and Internet. • Proven organizational skills. • Strong track record in the area of client service. • Flexible to work anytime between the hours of 7AM —7PM Mon — Fri • Superior interpersonal skills. • Excellent oral/written communication and problem solving skills. • Courtesy, patience and analytical abilities are required to handle client concerns. • Detail orientated and motivated • Able to give clear and concise instructions.
Experience Preferred • Cisco/CompTIA/Microsoft Certification or equivalent preferred • Call Center experience preferred.
Education Required • High school diploma or equivalent.
Education Preferred • Cisco/CompTIA/Microsoft Certification or equivalent preferred • Call Center experience preferred.
Additional Information This project is making outbound calls for one of the machines.