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PC/Network Support Tech 2
Ref No.: 18-04182
Location: Oklahoma, Oklahoma
Start Date: 06/14/2018
Shift Start Time: 8:00:00 AM
 
  First Day Shift Start Time: 7:00:00 AM
 
  Shift End Time: 5:00:00 PM
Specific Questions
Question 1: Is candidate a US Citizen? MUST - Associate Degree in CIS preferred
 
Question 2: Candidate holds A+ Certification? MUST SHOW
 
Question 3: Have experience working on Desktop refreshes to Win 7 or later versions? MUST
 
Question 4: Have knowledge of VPN and wireless connectivity trouble shooting; Printer trouble shooting; AND knowledge of encryption and antivirus software (e.g. Sophos)? MUST
 
Question 5: Have the ability to multi-task; execute and interpret hardware diagnostics and network troubleshooting; remotely assist customers by troubleshooting and resolving problems; AND is a team player? MUST
 
Assignment
  Sector: IT     # of Openings: 1
   
  Category: IT   Filled Positions: 0
   
  Region: OK-Oklahoma   Duration: 1-12 months
   
  City: Oklahoma City   Clearance: None
   
  Department:     Client Job Title: PC/Network Support Tech 2
 
  Keywords: PC Technician, Network Support
 
  Responsibilities: As a PC/Network Support Technician 2 the primary job responsibilities are provide support to the EUS SOW for all Northrop Grumman based customers within the area. Focus on exceptional customer satisfaction and maintaining a high level of metric performance. Contributing to the overall SLA performance of the site based staff and Central team. Provide assistance to Site Lead in developing reports and support documentation. Follow all applicable procedures. Travel will be requested if needed. HOURS: 5/40 workweek
 
  Requirements: US Citizen. A+ Certification required. Worked on Desktop refreshes to Win 7 or later versions. Knowledge of VPN and wireless connectivity trouble shooting. Printer trouble shooting. Knowledge of encryption and antivirus software (e.g. Sophos). Ability to multi-task. Ability to execute and interpret hardware diagnostics and network troubleshooting. Ability to remotely assist customers by troubleshooting and resolving problems. Team Player. Certifications in Client and Dell preferred. Experience with a ticketing system will be a plus.
 
  Education: High School degree is required. Associate Degree in CIS preferred.