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Customer Service Rep III
Ref No.: 18-04111
Location: Tequesta, Florida
Start Date / End Date: 06/18/2018 to 12/18/2018
Description:

This position requires resolving basic customer requests with the ability to explain basic company policies to customers in a pleasant and professional manner, identify who will handle more complex calls and transfer accordingly. The rep will refer sales leads. May use FPL’s Predictive Dialer System to contact all types of customers regarding their past due accounts and respond to their requests, inquiries or complaints. Position emphasizes public relations (Assist Agencies Inquiries & MESP) and effective Revenue Risk Management as well as provides a variety of information regarding the company.
Building (Worker's Physical Location)
JP1 - Jupiter Service Center - 0000103494
Will driving be required as part of position duties/work?
No

Additional Job Details
This position will be located in Tequesta. For the Customer Service position we will need people that have experience with filing permit applications to municipalities and that are familiar with requirements of the building departments. They should have experience filling out applications, knowledge of municipalities and their requirements with regards to permits, scheduling inspections, and working through online portals. This person will need to have experience navigating city websites. ***The ideal candidate must have 1-3yrs of call center experience. We would like someone that has a background in working with scheduling of electrical, HVAC, plumbing, and generator contractors. *** Top skills: • Friendly tone and willing to help customers • Accurate data entry • Ability to multi-task • Positive attitude • Dependable (punctual, willing to work extra hours if needed, and does not call out) • Experience with scheduling appointments
Will Per Diem and Mob/De-Mob expense types be available for this requisition?
No
If Per Diem is available, please indicate the maximum amount:
0