Reports to the IT Manager and provides technical support of desktop applications, printers and other peripherals, and related technology.
Participates in planning, scheduling and executing computer equipment installations, upgrades and replacement projects; installs images on desktops, tablets and laptops, and supports multi-function printing devices.
Responds to problem calls either in person or in coordination with Service Desk to determine the cause of the problem and work toward resolution. Utilizes the IT support request system to track, prioritize and document requests.
Provides maintenance support; run diagnostics tests, repair or replace hardware as needed.
Ensures computer software is installed correctly and keeps up with upgrades in software as well.
Facilitates training for users on basic use of productivity software (Microsoft Office 365, web browsers, etc.) and network file storage.
Education and Knowledge
Bachelor's degree in Information Systems or computer technology related field or minimum of 3-5 years in desktop support with preference given to individuals who have experience with networking, including LAN technologies, Wireless LAN and Wireless Wide Area Networking. Windows operating systems, etc. Knowledge of these technologies: Microsoft Office 2010-2016, Microsoft Office 365, iPads/iPhones or similar PDAs, multi-function printers, Active Directory, File/Print Services, Spam/Virus Protection. Certified in at least one of the following areas: A+, Net+.