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VDOT AV/Video Tech Support 2
Ref No.: 18-03849
Location: Richmond, Virginia
Start Date / End Date: 06/18/2018 to 06/30/2019
VDOT AV/Video Tech Support 2


*local candidates strongly preferred
*ONLY in-person interviews will be conducted, NO Skype, NO exceptions
*please do not submit candidates who were submitted to previous reqs,499437, 494230, 494228, 513360, 518383. We need NEW candidates ONLY.



IT Support Technician to provide Audio Visual (AV), Video Teleconferencing (VTC), and end user support services

DUTIES AND RESPONSIBILITIES:
• Provides technical support for VTC conference call monitoring, performance reports, troubleshooting of AV/VTC issues and audio/video conferencing related issues
• Install and configure VTC codec equipment and support of desktop or room based VTC suites
• Upgrade current software and hardware already in operation
• Works directly with customers to assist in setup/break down and operation of electronic presentations via audio/video conference equipment
• Works directly with customers to assist in managing and fixing desktop, laptop, tablet, and mobile devices as they relate to AV/VTC functions
• Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc audio/video conference
• Performs video camera and audio recordings
• Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences as video production team
• Sets up and operates audio system for live events and ceremonies, and assist video production requirement
• Train techs and end users to operate AV/VTC equipment
• Conducts site surveys to establish AV/VTC equipment customer requirements
• Must be able to lift and/or carry no more than 50 pounds of AV/VTC equipment
• Job requires some travel and overnight stays
• Perform administrative tasks such as inventory tracking, checklists, forms, and meeting binders
REQUIRED EXPERIENCE:
• At least three years current experience
REQUIRED SKILLS:
• Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software
CERTIFICATIONS DESIRED:
• Crestron, Cisco/Tandberg, Polycom, Microsoft


Required / Desired Skills
Skill Required / Desired Amount of Experience
Install and configure VTC codec equipment and support of desktop or room based VTC suites Required 3 Years
Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC Audio/video editing software Required 3 Years
High Level of Customer Service Required 5 Years


Questions
Description
Question 1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2 Please list candidate's email address that will be used when submitting E-RTR.
Question 3 In what city/state does candidate reside?
Question 4 Does your candidate's experience match or exceed the skills listed above and the number of years of experience with each sklll?
Question 5 Was candidate submitted to previous reqs,499437, 494230, 494228, 513360 and 518383? We need NEW candidates ONLY.
Question 6 Is candidate willing and able to travel to Richmond, VA for a personal interview? Manager will ONLY conduct in person interviews, NO Skype, NO exception
Question 7 Does your candidate agree to complete the entire engagement?
Question 8 How soon after an offer can your candidate start?
Question 9 Has your candidate been submitted to CAI in the past? If so, for which agency and when?