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Technical Specialist III -- 121101 : Distribution Agreements Expenses
Ref No.: 18-03564
Location: Jackson, Michigan
Start Date / End Date: 06/05/2018 to 12/05/2018
Reason Detail: To help facilitate an increase in applications in our generator interconnection process, we are looking to gain additional support to free up time for improvements to the existing process.
Manager:
Department: 121101 : Distribution Agreements Expenses
Job Category: Administrative
Job Code: Technical Specialist III:Technical Specialist III
Job Title: Technical Specialist III
Keywords:
Number of Positions: 1
Remaining Positions: 1
Duties:

* Performs technical support functions and more complex tasks including establishing workload and organizing and conducting assignments according to deadlines.

* Sets up tech support systems including record maintenance, data submission, and project management.

* Provides backup department support.

* Prepares reports, and tech support material as directed from time to time.

* Maintains confidentiality.

* Performs or establishes procedures for tech support functions and actions including records, tracking of information, maintaining logs/spreadsheet, and other similar technical support.

* Under general direction, prepares special or one-time reports, summaries, or replies to inquiries, selecting relevant information from a variety of sources such as reports, documents, correspondence, other areas of the Company, etc.

* Ensures that requests for action or information are relayed to appropriate staff members; ensures that information is furnished in a timely manner; decides whether a higher authority should be notified of important or emergency matters.

* Periodically evaluates process and program effectiveness and takes action to maintain continuous improvement.

* Follows all safety rules and procedures, and contributes to the safety of co-workers and the general public.

* Participates as an active technical support team member by contributing to program development and organization planning.

* Operate a computer terminal and utilize necessary software applications

* Willing and able to follow instruction, assist in training of co-workers, and cooperate with other employees and customers.

* Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.

* Maintains work areas in a clean and orderly manner.

Skills:


* Ability to interact with internal and external clients to receive information and data.

* Knowledge and/or experience in department practices and procedures.

* Ability to solve a range of basic problems

* Communication skills

Education:

Associate's Degree minimum, Bachelor's Degree preferred
Strong knowledge of MS Outlook, Excel, Word PowerPoint

Languages:
English Read Write Speak
Attachments:
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Skills:

Required

  • EXCEL
  • CORRESPONDENCE
  • MS OUTLOOK
  • TECHNICAL SUPPORT
  • MICROSOFT WORD

Additional

  • OUTLOOK
  • POWERPOINT
  • PROJECT MANAGEMENT
  • TRAINING
  • WORD
  • MICROSOFT EXCEL
  • MICROSOFT OUTLOOK
  • MICROSOFT POWERPOINT
Languages: English( Speak, Read, Write )
Minimum Degree Required: Bachelor's Degree
Also Preferred:
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Work Performed
Onsite:
State/Province: Michigan
City/Town: Jackson
Address: Jackson - Parnall Complex, 1945 W Parnall Road
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Start Date: 06/05/2018 Hours Per Week: 40.00
Est. End Date: 12/05/2018 Hours Per Day: 8.00
Schedule Notes: At this time, we are planning on a six-month term working an approximately 8-4:30 schedule. Days Per Week: 5.00
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