Previous Job
Previous
Customer Energy Management Service Designer -- 122104 : Opers Svcs CES Expenses
Ref No.: 18-03551
Location: Traverse City, Michigan
Start Date / End Date: 06/04/2018 to 12/31/2018
Department: 122104 : Opers Svcs CES Expenses
Job Category: Engineering / Technical
Job Code: Customer Energy Management Service Designer:TBD
Job Title: Customer Energy Management Service Designer
Keywords:
Number of Positions: 1
Remaining Positions: 1
Duties:

- Analyze and resolve a wide variety of work procedures (which may involve the engineering design, work order preparation, field checking, scheduling coordination, material provisioning and ordering, billing, redlining, preparation of "as-builts, " and work order reconciliation and closeout).
- Interact with other internal departments to resolve customer issues, and communicate, negotiate and counsel on a variety of topics including payment options, complex technical information or procedures, energy rates, and explaining company policy in a variety of energy-related areas.
- Interpret and analyze a wide variety of complex technical/scientific design projects, perform scheduling for multiple tasks or work coordination, and respond to customer inquiries including but not exclusive to new energy requests. These tasks involve the evaluation of alternative courses of action, recommending and coordinating the appropriate actions through the work process to meet customer energy needs.
-Coordinate with employees in other departments and/or external agencies to meet any special requirements of the energy request orders.

-Job will include field site visits to stake jobs and/or work meet customers on site.

Must possess a valid driver's license

Skills:

Skills

- The ideal applicant should exhibit exceptional problem solving skills. It is also critical to:
- Possess strong computer (Windows, Microsoft Office) and analytical skills

-SAP
- Have the ability to interact with internal and external clients to receive highly advanced information and data - Demonstrate excellent customer service skills

Education:

Education


- A two-year associate degree in the requisite scientific or technical field (48 scientific or technical credit hours as measured on a semester basis). Or, have completed two years of college course work (60 Credits) towards a Bachelor degree in a technical field.

Languages:
English Read Write Speak
Attachments:
p
p
spacer
p
p pcollapse Skills and Experience
p p
p
Skills:

Required

  • CUSTOMER INQUIRIES
  • CUSTOMER SERVICE
  • ENERGY MANAGEMENT
  • EXCELLENT CUSTOMER SERVICE SKILLS
  • SCHEDULING

Additional

  • AUTO CAD
  • BILLING
  • BODY ENGINEERING
  • CAD
  • CAD EXPERIENCE
  • CREDIT
  • ENGINEERING DESIGN
  • MICROSOFT OFFICE
  • MS OFFICE
  • ORDERING
  • PROBLEM SOLVING
  • PROVISIONING
  • RECEPTIONIST
  • RECONCILIATION
  • RETAIL SALES
  • SAP
Languages: English( Speak, Read, Write )
Minimum Degree Required:
Also Preferred:
p
p
spacer
p
p ppppcollapse Location p
p p
p p p
p
Work Performed
Onsite:
State/Province: Michigan
City/Town: Traverse City
Address: Traverse City Customer Service Center, 821 Hastings St
p
p
spacer
p
p ppppcollapse Schedule p p
p p
p p p
p
Start Date: 06/04/2018 Hours Per Week: 40.00
Est. End Date: 12/31/2018 Hours Per Day: 8.00
Schedule Notes: Days Per Week: 5.00