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Help Desk Support
Ref No.: 18-03373
Location: Atlanta, Georgia
Start Date: 05/11/2018
Description
Provides computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 0-5 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
Preferred skillset:
  • Good hardware knowledge/troubleshooting on PC's, Laptops, and printers/copiers
  • Knowledge of Ghost Imaging software
  • Active Directory
  • Windows XP, 7, 10
  • Remote software
  • VPN Software
  • SCCM
  • Office 360 knowledge
Position has an opportunity after six (6) months of contract employment to be offered as a permanent position with the Georgia Department of Public Safety. **Candidate must be able to pass a full background investigation and polygraph with this state agency.**
Estimated Duration
06/04/2018 - 12/04/2018
Schedule
Days
Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Hours/Day
8
Time Zone
EST
Shifts Start Time End Time Description Active
Shift 1 8:00 AM 4:30 PM Yes