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Medical Office Clerk
Ref No.: 18-03354
Location: Seymour Johnson Air Force Base, North Carolina
Start Date: 05/10/2018

Job Description
Job Title Medical Office Clerk
Client Department of the Air Force
Place of Performance Seymour Johnson
Air Force Base, North Carolina.
Resume Due 5/14/2018 EOD
Number of Positions 1
No of Resumes 4
Period of performance One (1) Base Period and two (2) Option Years.
Working Hours MTF hours are 7:30am – 4:30pm with a 1 hour lunch during the hours of operation
US Citizen Yes
Security Clearance Active clearance is preferred.
Experience Experience with any federal department is preferred.

Job Duties
The duties of the position include:
  • Greets patients/visitors at a front desk, information center or office setting.
  • Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
  • Arranges and schedules medical appointments and determines patient eligibility.
  • Obtains updates and files medical records as needed.
  • Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within guidelines.
  • Ensures arrival of medical records prior to appointment(s).
  • Initiates and locates patient medical records as needed.
  • Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
  • Performs other administrative and clerical duties in support of the medical care and operational support.
  • Creates appointment schedules and templates in patient appointment computer system.
  • Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

  • A fully qualified typist with a minimum of 50 WPM is required.
  • General medical ethics, telephone etiquette, and excellent communication and customer service skills.
  • General office administrative and clerical skills to perform receptionist duties and answer telephones.
  • Ability to communicate effectively, both orally and in writing.

Education: High school diploma or General Educational Development (GED) equivalency. Familiarity with medical technology.

Experience: At least 6 months of experience in office setting working in a clerical capacity.

Work Environment/Physical Requirements: The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

  • Armed Forces Health Longitudinal Technology Application (AHLTA)
  • Composite Health Care Systems (CHCS)
  • Defense Enrollment Eligibility Reporting System (DEERS)
  • Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
  • Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures.

Health Requirements: Before start of work, employees shall provide proof of immunization from the following diseases according to CDC guidelines:
  • Hepatitis B, measles, mumps, rubella, varicella, and influenza. The healthcare worker shall also provide proof of a negative TB skin test within 12 months (if positive, proof of negative chest X-ray and a providers clearance letter stating no TB disease detected within 12 months) prior to start of work. In addition the Medical Office Clerk shall provide proof of TDAP immunization prior to start of work even if the tetanus booster is not yet due according to CDC guidelines. After start of work, the Government will provide post blood-borne exposure protocols according to applicable AFIs.
  • In those areas where there is a higher risk of transmission of tuberculosis, employees will be tested as frequently as directed by the MTF policy. This test will be provided by the MTF.
  • Life Support Certification. At a minimum, all employees must maintain current certification in either the American Heart Association Basic Life Support (BLS) (Course C) or the client CPR/BLS Course.